Manager, Customer Success, APAC

About the Role

Jamf prides itself on fostering an open, respectful, and flexible work culture rooted in trust. Our dynamic environment allows for the freedom to perform excellently, supporting tens of thousands of customers globally in their Apple device management journey. Valuing work-life harmony alongside strong connectivity, we thrive together under the banner #OneJamf.

Key Responsibilities

• Lead the Customer Success team with responsibilities including hiring, training, resource allocation, and ongoing development to ensure consistent, high-quality support throughout the customer lifecycle.
• Enhance operational efficiency by implementing effective processes and technology improvements within Customer Success functions.
• Analyze operational metrics to assess team effectiveness, identify strengths and weaknesses, and create strategic improvements, delivering insights to leadership.
• Work cross-functionally with various departments to boost customer engagement, satisfaction, retention, and ensure alignment on shared goals supporting customer experience.
• Serve as the linking point between the Customer Success team and other organizational units including Go-To-Market leaders to optimize customer lifecycle management.
• Act as a customer advocate within the company, addressing engagement concerns and resolving escalations.
• Mentor team members and take on special projects as needed.
• Travel between 20% and 40%, including internationally, to attend role-related events.

Qualifications and Requirements

• Bachelor’s degree preferred; relevant experience may substitute educational requirements.
• Preferred certifications include Jamf 100, 200, and 300.
• Minimum 3 years experience with digital customer interactions (email, chat, online) and telephone support.
• At least 1 year of report/dashboard creation experience using Salesforce or similar CRM platforms.
• Experience with Salesforce.com, Gainsight (CTAs and dashboards), and Customer Success roles is highly desirable.
• Proven leadership skills managing and mentoring customer-facing teams.
• Familiarity with Jamf products, pricing, and Apple operating systems like macOS, iOS, and tvOS is advantageous.
• Excellent communication, interpersonal, organizational, and customer service skills are essential.
• Ability to explain complex technical details in clear, accessible language and maintain effective relationships across teams.
• Self-motivated, energetic, detail-oriented multitasker able to work independently or collaboratively.

Security and Privacy Compliance

• Mandatory participation in continuous security training.
• Strict adherence to security protocols and responsible handling of sensitive data, including compliance with privacy regulations and breach reporting.
• Compliance with Jamf's Code of Conduct and security/privacy policies is expected.

Employee Benefits and Culture

• Recognized as a top workplace by multiple organizations including U.S. News, Newsweek, Forbes, PEOPLE®, and Fortune Magazine.
• Commitment to diversity, inclusion, employee empowerment, and community involvement, including volunteer time off.
• Opportunity to impact over 75,000 global customers with industry leading Apple device management solutions.
• Supportive environment that encourages authenticity, continuous learning, and collaboration as part of #OneJamf.

Additional Details

This position is remote, based in Singapore, with occasional onsite requirements. Applicants must be legally authorized to live and work in Singapore. Travel commitments range from 20-40%, including international trips. Jamf is committed to accommodating candidates with disabilities or religious beliefs at all stages of hiring and employment.