Receptionist / Front Office Executive

Job Overview

Join Tyrio Hospitality Private Limited as a Receptionist / Front Office Executive at Regal Retreat in Jaipur, Rajasthan. This role entails managing front desk operations with a focus on excellent guest service, professionalism, and efficient handling of hotel administrative tasks.

Working Hours and Location

• Location: Regal Retreat, Jaipur
• Shift Timing: 9:30 AM to 6:30 PM with a 1-hour lunch break
• Work Schedule: Six days per week

Key Responsibilities

• Greet and assist guests courteously and professionally.
• Manage guest check-ins and check-outs efficiently.
• Handle reservations via hotel booking platforms, phone, WhatsApp, and email.
• Respond to guest inquiries and provide detailed information about hotel amenities and services.
• Coordinate with housekeeping and maintenance teams to ensure a seamless guest experience.
• Maintain accurate guest records, invoices, and payment information.
• Process payments including cash, UPI, card, and online transactions.
• Address and resolve guest complaints promptly and professionally.
• Keep the reception area tidy, well-organized, and welcoming.
• Prepare daily reports and provide updates to management as needed.

Qualifications & Skills

• Minimum educational qualification: completion of 12th standard.
• One to two years of experience in hotel reception or hospitality roles.
• Proficient communication skills in English and Hindi.
• Basic computer literacy including MS Office and email; familiarity with hotel PMS software is advantageous.
• Friendly demeanor with a strong orientation towards customer service.
• Ability to multitask effectively within a dynamic work environment.

Benefits

• Attractive salary package aligned with experience (20,000 to 28,500 INR per month).
• Paid leave in accordance with company policies.
• Opportunities for career advancement.
• Supportive and professional workplace culture.