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Job Overview

Join Tyrio Hospitality Private Limited as a Receptionist / Front Office Executive at Regal Retreat in Jaipur, Rajasthan. This role entails managing front desk operations with a focus on excellent guest service, professionalism, and efficient handling of hotel administrative tasks.

Working Hours and Location

Location: Regal Retreat, Jaipur
Shift Timing: 9:30 AM to 6:30 PM with a 1-hour lunch break
Work Schedule: Six days per week

Key Responsibilities

Greet and assist guests courteously and professionally.
Manage guest check-ins and check-outs efficiently.
Handle reservations via hotel booking platforms, phone, WhatsApp, and email.
Respond to guest inquiries and provide detailed information about hotel amenities and services.
Coordinate with housekeeping and maintenance teams to ensure a seamless guest experience.
Maintain accurate guest records, invoices, and payment information.
Process payments including cash, UPI, card, and online transactions.
Address and resolve guest complaints promptly and professionally.
Keep the reception area tidy, well-organized, and welcoming.
Prepare daily reports and provide updates to management as needed.

Qualifications & Skills

Minimum educational qualification: completion of 12th standard.
One to two years of experience in hotel reception or hospitality roles.
Proficient communication skills in English and Hindi.
Basic computer literacy including MS Office and email; familiarity with hotel PMS software is advantageous.
Friendly demeanor with a strong orientation towards customer service.
Ability to multitask effectively within a dynamic work environment.

Benefits

Attractive salary package aligned with experience (20,000 to 28,500 INR per month).
Paid leave in accordance with company policies.
Opportunities for career advancement.
Supportive and professional workplace culture.

Receptionist / Front Office Executive

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