Project Coordinator - Remote US - Temporary to Permanent Position

About Smile Digital Health

Smile Digital Health is committed to advancing #BetterGlobalHealth through innovative healthcare data management solutions. Operating in over 20 countries, our cutting-edge FHIR-based platform simplifies healthcare data collection and exchange, enabling improved care coordination and delivery across healthcare systems worldwide. Ranked #19 in Deloitte's Technology Fast 50 for 2024, we are proud of our impactful technology transforming healthcare data management.

Role Overview

The Project Coordinator will play a key role supporting the Technical Account Management team by orchestrating and overseeing customer project activities. This position requires effective project management and Agile methodology application to keep projects well-organized, timely, and aligned with strategic goals. The role involves coordinating cross-functional teams and facilitating clear communication throughout projects.

Key Responsibilities

• Assist Technical Account Managers (TAMs) and Agile Leads in planning and executing project-related tasks.
• Organize project meetings, monitor progress, document decisions and action points, and escalate any issues or risks as necessary.
• Manage project operations including tracking deliverables, maintaining documentation, generating reports, and administering project management tools.
• Identify, prioritize, and help resolve project challenges in collaboration with internal teams under the guidance of Technical Implementation Leads and TAMs.
• Oversee project schedules, budgets, and resource allocation to ensure successful outcomes.
• Keep project records current, including issue logs, meeting notes, and repositories.
• Liaise with both internal and external stakeholders to promote effective communication and collaboration.
• Prepare and deliver precise status updates and reports to stakeholders.
• Analyze project metrics and suggest improvements to boost delivery efficiency.
• Ensure timely and accurate time tracking emphasizing billable hours and correct use of project management systems.

Candidate Requirements

• Minimum of 2 years experience supporting internal clients or business units within an IT setting.
• Proficiency with collaboration and project management tools such as Jira and Confluence.
• Solid understanding of project management frameworks and Agile methodologies.
• Experience handling budgeting, forecasting, Statements of Work (SOW) management, and resource planning.
• Strong organizational, multitasking, and communication skills are essential.
• Demonstrated ability to manage expectations and deliver outstanding customer service.
• Self-starter attitude, quick learner with a positive and proactive mindset.
• Capability to recognize project risks, provide timely updates, and navigate across teams.
• Comfortable working both independently and collaboratively under TAM leadership.

Additional Information

This newly created position supports Smile Digital Health’s growth and dedication to operational excellence.

Our recruitment process may incorporate artificial intelligence (AI) tools for functions such as resume screening and application evaluation while ensuring all final decisions are made by qualified human reviewers. We prioritize fairness and equity throughout hiring.

Employee Benefits

• Fully remote working environment.
• Flexible leave policies including PTO, personal and sick days.
• Competitive compensation package along with comprehensive health and medical insurance benefits.
• Retirement plan contributions (RRSP/TFSA/401K).
• Life and disability insurance coverage.
• Employee Assistance Program for wellbeing support.
• Access to FHIR Study Program and Skillsoft Learning for professional development.
• Fun workplace community known as the Super HAPI Fun Club.

Diversity and Inclusion

Smile Digital Health deeply values respect, inclusion, embracing differences, and celebrating shared values as the foundation of our success. We foster a welcoming and supportive workplace culture where all employees are encouraged to be their authentic selves. Candidates from all backgrounds are encouraged to apply, and accommodations are available during hiring and employment upon request.