Pharmacy Retail Assistant

Job Overview

We are seeking a dedicated Pharmacy Retail Assistant to support the Retail Supervisor in driving sales and delivering excellent customer service at our retail pharmacy located in Singapore.

Primary Responsibilities

• Support the Retail Supervisor in meeting sales objectives for the pharmacy outlet.
• Provide prompt and courteous responses to customer inquiries and feedback.
• Recommend and promote products tailored to customers' needs.
• Coordinate product delivery for patients receiving subsidies and handle subsidy processing.
• Manage opening and closing procedures of the pharmacy.
• Maintain cleanliness and organize store displays, ensuring merchandise is well presented with updated price tags.
• Operate the Point-of-Sale (POS) system for processing payments, discounts, refunds, and exchanges accurately.
• Ensure precise management of cash floats and transactional integrity.
• Report any revenue discrepancies promptly to the Pharmacy Manager.
• Maintain optimal inventory levels and rotate stock following the First-Expiry-First-Out (FEFO) principle.
• Monitor expiration dates and manage stock accordingly.
• Generate purchase orders and accurately record stock receipts.
• Ensure proper documentation including price change notifications and credit notes as per standard operating procedures (SOP).
• Manage sales of rehabilitation equipment by coordinating with staff, suppliers, and clients.
• Collect payments and place orders for subsidized rehabilitation items, verify stock availability, and arrange delivery.
• Manage email communications with suppliers, clients, and staff, providing information and quotations as needed.
• Update catalogue and maintain inventory records systematically.
• Provide support and cover duties for the Retail Supervisor when required.
• Engage in quality improvement initiatives aimed at enhancing operational efficiency and minimizing waste.
• Participate in hospital-related and community-based projects.
• Perform other related tasks as assigned.

Required Qualifications and Skills

• Minimum educational qualification of GCE O level.
• Preferably holding a WSQ Diploma in Retail (Retail Operations).
• At least 1 year of relevant experience in a retail environment.
• Proficiency in Microsoft Word, Excel, and email communication.
• Experience in business development or sales is a strong advantage.
• Strong interpersonal and communication abilities; a collaborative team player.
• Adaptability, attention to detail, proactive attitude, and capability to manage stress and meet multiple deadlines.