Non-Gaming Surveillance Operator

About the Role

The Non-Gaming Surveillance Operator at River Cree Resort & Casino plays a vital role in maintaining a secure environment for both guests and staff across the property. Reporting directly to the Surveillance Manager, the focus is on monitoring non-gaming areas to identify potential risks or unsafe activities.

Key Responsibilities

• Constantly observe surveillance footage of non-gaming sections of the resort to detect suspicious or unlawful activity.
• Act as the primary contact for Resort Security dispatch via radio and telephone communication.
• Address and respond promptly to employee reports concerning difficult or aggressive visitors on the casino floor.
• Coordinate with Emergency Services for prompt intervention when necessary.
• Document incidents thoroughly in line with company protocols.
• Maintain precise records and logs using the Property Central Reporting System.
• Uphold exceptional standards of integrity, professionalism, and courtesy towards patrons, colleagues, and regulatory personnel.
• Provide evidence when legal proceedings emerge involving patrons or employees.
• Adhere to workplace health and safety procedures to protect oneself and coworkers.
• Perform additional assigned duties as required.

Skills and Qualifications

• Proficient reading, writing, and comprehension skills in English.
• Manual dexterity and comfort handling electronic surveillance devices like mouse or joystick.
• Ability to remain seated for long periods while maintaining focus.
• Effective radio communication skills.
• Strong command of MS Office applications.
• Capability to obtain the Alberta Gaming, Liquor & Cannabis Commission (AGLC) License.

Working Conditions

The position requires flexible shift work, including nights, weekends, and holidays, to cover continuous operation.

Additional Benefits

• Competitive compensation accompanied by comprehensive benefits.
• Access to shuttle transportation from the West Edmonton location.
• Participation in the “Circle of Service” program recognizing outstanding customer service.
• Collaborative and dynamic team environment with an experienced management team.