Library Operations Support Officer at Hume Libraries

About the Role

Join Hume Libraries as a Library Operations Support Officer based at the Broadmeadows Library. This permanent full-time position offers a salary of $77,133.68 per annum plus superannuation. The role involves providing high-standard operational and administrative support to the library management team, ensuring smooth library services. It is an onsite position requiring 38 hours per week, Monday to Friday starting at 8 am, with one rostered day off (RDO) per month. While no regular weekend or evening shifts are required, occasional out-of-hours calls for rostering matters may be necessary. You may be asked to cover customer service shifts at any library branch as needed.

Key Responsibilities

• Manage delegated administrative projects effectively using MS Office, TEAMS, finance software, and rostering tools.
• Assist the roster administrator by providing roster support.
• Monitor, order, and maintain office equipment across all library locations.
• Handle financial administration tasks, including purchasing, invoice processing, and payment reconciliation in accordance with procurement policies.
• Maintain and monitor the key register for all library sites.
• Participate in rostered customer service duties within the Hume Libraries network.
• Collaborate with team members to deliver excellent customer service to the community.

Candidate Profile

• Proficient in relevant technology, administrative processes, and procedures.
• Strong computer skills with excellent competency in common software tools.
• Understanding and keen respect for confidentiality and privacy concerning both customer and staff information.
• Prior experience in public libraries, office administration, or customer service is highly valued.
• Exceptional customer service abilities, especially within demanding environments.
• Experience in carrying out financial administration including purchasing, invoice processing, and payments aligned with procurement procedures.

Additional Information

• Position requires presence at Broadmeadows Library with no weekend or evening work typically needed.
• Occasional out-of-hours availability for rostering issues may be required.
• Applicants are expected to start work promptly at 8 am on weekdays.