Housekeeping Manager

About the Company

Accor is a global hospitality leader that values individuality and supports personal and professional growth. Joining Accor means embarking on a journey where you can explore diverse career paths and contribute to shaping the future of hospitality.

Role Overview

We are searching for a Housekeeping Manager to lead and inspire our housekeeping team to deliver impeccable service and maintain excellent cleanliness standards throughout the property.

Key Responsibilities

• Oversee and manage the housekeeping team by delivering clear guidance, thorough training, and ongoing performance coaching to ensure peak efficiency and staff development.
• Perform daily inspections of guestrooms, public spaces, exterior and back-of-house areas to uphold the highest cleanliness and organizational standards.
• Coordinate and supervise deep cleaning schedules, allocate tasks effectively, and ensure smooth operation of housekeeping activities.
• Handle staff recruitment, onboarding, performance reviews, and disciplinary procedures with a transparent and empathetic approach.
• Assign daily duties, manage special guest requests and priority areas, and oversee the Lost and Found system to maximize guest satisfaction.
• Control inventory by distributing supplies at shift start, maintaining resource availability while managing costs carefully.
• Provide prompt assistance and information to guests, enhancing their overall experience.
• Ensure compliance with health, sanitation, safety, and accident prevention standards to maintain a safe environment.
• Analyze operational data to identify improvements, recommend procedural changes, and implement measures that boost efficiency and quality.
• Work collaboratively with other departments to coordinate services and promptly resolve issues professionally.

Qualifications and Skills

• Demonstrated leadership capability in managing and motivating housekeeping teams.
• Customer-service oriented with a strong dedication to guest satisfaction.
• Excellent communication and organizational skills, proficient in verbal and written English.
• Strong work ethic, reliability, and ability to perform well under pressure.
• Experience in budget management and cost control within housekeeping operations.
• Analytical mindset with problem-solving skills and transparent decision-making.
• Competence in conflict resolution and employee relations handled with professionalism and empathy.
• Experience in developing and applying quality assurance benchmarks and inspection procedures.
• Background in hospitality or hotel/facility management environments.
• Track record in staffing, training, performance management, and team development.
• Skilled in managing housekeeping workflows, deep cleaning protocols, inventory, and Lost and Found systems.
• Knowledgeable of safety, sanitation regulations, and accident prevention programs.
• Experience with scheduling, task delegation, and coordination of operational processes.
• Vendor management and procurement expertise related to housekeeping supplies.
• Awareness of sustainability and green cleaning practices in hospitality.