End User Computing Engineer

Overview

This role focuses on providing Level 2 support within enterprise End User Computing (EUC) environments. The position involves management and troubleshooting of various systems used to support endpoint devices and user access.

Key Duties

• Deliver L2 support for enterprise EUC setups ensuring smooth operation.
• Manage Active Directory tasks such as user account administration, group policy management, access controls, and directory services upkeep.
• Administer Citrix environments facilitating virtual applications and desktops for end users.
• Oversee endpoint device management using Microsoft Intune including device registration, compliance checks, configuration management, and app deployment.
• Use SCCM tools for software distribution, patching, device imaging, and administrative tasks.
• Diagnose and resolve issues related to user access, endpoint setup, application delivery, policy enforcement, and system performance.
• Handle incident and service request management, perform root cause analysis, and ensure problems are resolved within agreed service levels.
• Maintain security, enforce compliance, and uphold policies across all managed endpoints.
• Support activities around operating system deployment, patch management, version upgrades, and regular maintenance.
• Collaborate with infrastructure, security, network teams, and service desk for effective operational support and problem resolution.
• Create and update standard operating procedures, knowledge base documentation, and environment records.

Eligibility

No specific eligibility criteria were specified for this position.