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Role overview

Meltwater is hiring an Account Manager in Singapore to oversee a portfolio of SaaS customer accounts after they move over from the Client Acquisition team. The role centers on retaining customers, renewing contracts, and uncovering opportunities to expand account value over time.

The company emphasizes a supportive, inclusive environment with mentorship, growth-focused leadership, and opportunities to learn from experienced account and renewal professionals.

Key responsibilities

Take ownership of assigned accounts and manage them through the post-acquisition phase, including renewals and growth.
Build account strategies that strengthen retention and support long-term revenue expansion.
Spot upsell and cross-sell opportunities and actively drive account expansion.
Work closely with Customer Success colleagues to improve engagement and product adoption.
Coordinate with Renewals Representatives to protect retention, manage renewal deals, and negotiate pricing where needed.
Develop strong working relationships with stakeholders inside each account to improve satisfaction and engagement.
Track usage trends and customer behavior to guide renewal and expansion planning.
Use proactive sales techniques to defend accounts against competitive pressure during renewal discussions.

Requirements

A bachelor’s degree or above is preferred.
At least 4 years of experience in account management, ideally in software or SaaS.
Proven background in managing renewals, account growth, and retention.
Strong strategic planning and execution skills focused on customer outcomes.
Ability to create practical account plans aligned with client objectives.
Comfort identifying expansion opportunities and turning them into results.
Strong collaboration skills for working across success and renewals teams.
Results-driven mindset with attention to both growth and customer satisfaction.
Excellent written and spoken English.
Willingness to work in a hybrid setup with 3 days per week in the office.
Legal authorization to work in the country of hire is required.

Perks and benefits

Flexible paid time off.
Health insurance with an annual health check.
Discounts at selected restaurants and shops through the food delivery partner.
Employee assistance support for mental health, legal, financial, wellness, and behavior-related concerns.
Free CalmApp subscription for you and your loved ones.
Hybrid work arrangement in an energetic workplace.
Family leave that increases with tenure.
Access to ongoing professional development in an inclusive culture.

Work location

60 Anson Road #18-03 & #18-03A, Singapore 079914.

About Meltwater

Meltwater provides technology that helps businesses make smarter decisions using data. The company has a global team across many locations, serves customers worldwide, and promotes a culture centered on innovation, learning, belonging, and collaboration.

Equal opportunity

The employer states that it is an equal opportunity workplace and does not allow discrimination or harassment. Hiring decisions are based on business needs, job requirements, and qualifications, without regard to protected characteristics under applicable law.

Hiring process note

The employer may use AI tools to support parts of the recruitment process, such as reviewing candidate information, recording interview notes, and assisting interview activities. These tools are used only to support human reviewers, and all hiring decisions are made by people in compliance with applicable laws.

Account Manager

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