Technical Support Engineer

Job Overview

The position of Technical Support Engineer is open for candidates with a minimum education background of 10th or 12th standard or a Diploma in IT. Preference will be given to those having a Diploma in Computer Hardware & Networking and candidates with prior experience of over six months in desktop or laptop support, though freshers can also apply.

Core Responsibilities

• Expertise in installation and activation of MS Office software.
• Capability to configure wireless printers and routers efficiently.
• Proficient in diagnosing and troubleshooting laptops and desktops at a basic L1 support level.
• Confidently demonstrate laptops to customers and clearly communicate the features and benefits of the products.
• Meet monthly assigned sales and service targets consistently.
• Develop customer trust and handle customer interactions with confidence.
• Inform every laptop buyer about Zip Services and actively recommend suitable service packages.

Work Schedule and Conditions

• Working hours are from 12:30 PM to 9:30 PM.
• Mandatory working on Saturdays and Sundays.
• Weekly off days are provided between Monday and Friday.
• The store remains operational during festival days; compensatory leaves will be granted subsequently.