Team Leader

Job Overview

The Team Leader role focuses on managing customer interactions through outbound and inbound calls with the objective of selling products or services and delivering customer support. The role requires engaging potential customers, clearly explaining offerings, resolving customer inquiries, and maintaining accurate records in the database to achieve set daily call and sales goals.

Key Responsibilities

• Make and receive phone calls aimed at selling company products or services.
• Interact with prospects to provide detailed explanations of products and services.
• Handle customer queries effectively to ensure satisfaction and resolution.
• Maintain and update customer information and interactions within the CRM system.
• Work toward meeting or exceeding daily call and sales targets.

Required Skills and Qualifications

• Strong verbal communication and persuasive abilities.
• Active listening skills to understand customer needs and respond appropriately.
• Proficiency in Customer Relationship Management (CRM) software tools.
• Ability to work under pressure to achieve daily goals.