Senior IT Support Technician

Position Overview

Our client, a globally recognized leader in the transport and logistics sector, is seeking a Senior IT Support Technician based in Bremerhaven, Germany. This role involves providing advanced IT support and maintaining infrastructure to ensure operational efficiency.

Key Responsibilities

• Deliver 2nd and 3rd level support for end-users using ServiceNow ticketing system.
• Set up, configure, and maintain PCs, laptops, mobile devices, and IT hardware.
• Diagnose issues and assist with IT infrastructure components such as WLAN, networks, servers, and peripherals.
• Manage IT assets and update the Configuration Management Database (CMDB).
• Assist with hardware and software rollouts and contribute to IT projects.
• Collaborate effectively with internal departments and external service providers.
• Document incidents and resolutions thoroughly.
• Provide support to other locations both remotely and onsite as needed.

Candidate Profile

• Completed IT-related education or an equivalent qualification.
• Proven experience in 2nd and 3rd level IT support roles.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking technologies including WLAN, routers, and switches.
• Experience with ServiceNow or similar ticketing systems is advantageous.
• Fluency in German and good command of English.
• Ability to work independently, with a structured and service-oriented mindset.
• Excellent teamwork and communication skills.
• Valid driving license class B is mandatory.

Employment Details

• Permanent full-time employment directly with a leading international transport and logistics firm.
• Flexible working hours within a standard office schedule from Monday to Friday.
• Modern workplace located in Bremerhaven.