Retail Operations Manager - West Coast

About the Role

Join Versace as a Retail Operations Manager responsible for overseeing operational efficiency across all West Coast retail locations, including Full Price and Outlet stores. This role requires strategic leadership and project management to optimize profitability and ensure adherence to established company policies.

Key Responsibilities

• Develop and maintain a comprehensive Retail Operations Handbook to guide store teams on standards, policies, and procedures, including delivering updates and training as necessary.
• Offer operational support and identify training requirements related to store systems, standards, and procedures for stores and field teams.
• Align store operations with global retail standards in partnership with the VP of Retail.
• Drive initiatives aimed at enhancing efficiency across retail outlets to boost sales and profit margins.
• Collaborate with the Inventory Management team to keep inventory accurate and in line with shrinkage targets.
• Lead operational projects across North America, ensuring successful implementation and execution.
• Design and conduct training programs focused on operational excellence.
• Manage projects including new store openings, renovations, pop-up events, General Manager conferences, and off-site events alongside VP, Retail.
• Conduct regular visits to regional and remote high-priority stores.
• Oversee retail profit and loss statements and negotiate vendor contracts to maximize profitability.
• Manage retail supply procurement and monitor related expenditures.
• Coordinate with the IT department to resolve system-related issues affecting retail operations.
• Work with the Facilities team to handle store repairs and maintenance efficiently within budget through FEXA management.
• Organize staff uniform bulk orders and distribution in coordination with the Merchandising team.
• Consolidate and verify reporting for all retail stores to ensure accuracy.
• Collaborate with Regional Directors and Store Managers for weekly execution of store tasks.

Candidate Requirements

• Bachelor's degree is mandatory.
• Minimum of 5 years in store operations management, ideally as a Store or Operations Manager within a high-volume, complex retail setting.
• Willingness and ability to travel regionally for approximately two weeks per month.
• Proven experience enhancing store operating procedures and standards.
• Demonstrated capability to support and implement project rollouts within stores.
• Complete familiarity with specialty retail, outlet operations, and visual merchandising.
• Proficiency with retail POS systems, Microsoft Word, Excel, and email platforms.

Preferred Qualifications

• Proven leadership qualities with an influential, hands-on management style.
• Excellent communication, critical thinking, and presentation skills, including clear written and verbal instruction capabilities.
• Strong organizational aptitude with the ability to handle multiple projects and meet strict deadlines.

Diversity & Inclusion

Versace is dedicated to cultivating an inclusive workplace celebrating diversity where every employee can thrive. The company is an equal opportunity employer, embracing diversity in all protected classes by applicable law.