Prison Support - HMP Wayland

About the Role

Join His Majesty’s Prison and Probation Service (HMPPS) as an Operational Support Grade (OSG) at HMP Wayland in Fakenham Magna. This full-time, onsite position is crucial for the daily operations of a busy prison. You will be part of a dedicated team contributing to security, managing deliveries, supervising visitors, and monitoring communications. The role is dynamic, involving both desk-based tasks and physical activities like lifting, carrying, and escorting vehicles across the prison grounds.

Responsibilities

• Support the daily operations of HMP Wayland.
• Conduct security checks and searches at the prison gate.
• Manage incoming and outgoing deliveries.
• Supervise visitor interactions.
• Monitor phone calls and CCTV feeds.
• Undertake desk duties as required.
• Perform physical tasks including lifting, carrying, and escorting vehicles.

Requirements

• No formal qualifications are required.
• Strong communication skills are essential.
• Ability to remain calm under pressure.
• Good judgment and common sense.
• Excellent teamwork capabilities.
• Willingness to work varied shifts, including weekends and nights.
• Consideration for transport options to meet fixed shift times, as public transport may be limited. A driving licence and own transport are beneficial but not mandatory unless specified.

Perks

• Comprehensive training provided.
• Opportunities for career progression and development.
• 25 days of annual leave upon appointment, increasing to 30 days after 10 years of service.
• 9 days of bank, public, and privilege holidays.
• Access to a paid Level 2 apprenticeship in customer service.
• Eligibility for the Civil Service pension scheme.
• Access to season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme.

Eligibility

This role is open to individuals who can demonstrate strong communication skills, the ability to remain calm under pressure, good judgment, common sense, and excellent teamwork. No specific qualifications are necessary.

Education Required

No specific educational qualifications are required for this role.

Skills

• Communication
• Calmness Under Pressure
• Teamwork
• Judgment
• Situational Awareness
• Security Procedures
• Logistics Management
• Customer Service
• Physical Fitness
• Adaptability