Operations Manager at Leading BPO Company

Job Overview

Join a prominent BPO firm as an Operations Manager responsible for leading daily workflows, ensuring compliance with key performance indicators (KPIs), and managing operational processes efficiently. This role demands driving team performance, planning resources effectively, and continuously enhancing processes while handling escalations and maintaining clear communication with stakeholders.

Key Responsibilities

• Oversee and lead daily operational activities to meet compliance and KPI standards.
• Manage team performance through effective leadership and coaching.
• Plan and allocate resources to optimize workflow.
• Identify opportunities for continuous process improvements.
• Handle escalations promptly to resolve issues.
• Communicate regularly with stakeholders to ensure alignment and progress visibility.

Candidate Profile

• Minimum 5 years experience in operations management, particularly within BPO environments.
• Exposure to Google products is required.
• Strong expertise in managing KPIs and analyzing performance metrics.
• Demonstrated ability in team leadership and process optimization.
• Excellent communication skills and aptitude for coaching team members.