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About the Role

We are looking for an enthusiastic Junior IT Support Analyst to join a dynamic technology team in Australia. This full-time role offers individuals with 0 to 2 years of experience the chance to develop practical skills by assisting end-users, resolving technical problems, and managing IT systems in a cooperative setting. Strong communication skills and a customer-oriented approach are essential, alongside a keen desire to learn and grow.

Primary Responsibilities

Deliver initial technical support through phone, email, and ticketing platforms.
Diagnose and resolve issues related to hardware, software, printers, and network connectivity.
Install, set up, and maintain computers, laptops, and associated peripherals.
Manage support tickets by logging, updating, and closing them accurately while maintaining detailed records.
Provide assistance for Microsoft Windows, Microsoft 365, and commonly used business software applications.
Escalate complex problems to higher-level IT support teams when necessary.
Handle user account duties including password resets and system access requests.
Support employee onboarding and offboarding processes.
Adhere to IT security standards and procedures.
Ensure high-quality customer service by meeting response and resolution benchmarks.

Required Qualifications

Completion of Certificate IV, Diploma, or Bachelor's degree in Information Technology, Computer Science, or related disciplines.
Between zero and two years of relevant experience in IT Support, Help Desk, or Desktop Support roles.
Basic understanding of Microsoft Windows operating systems and Microsoft 365 suite.
Fundamental knowledge of computer hardware, networking concepts, and troubleshooting methods.
Excellent verbal and written communication capabilities.
Strong problem-solving skills and effective time management.
Capacity to operate independently as well as collaboratively within a team environment.

Preferred Competencies

Experience with Active Directory and Microsoft Entra ID (formerly Azure AD).
Familiarity with ticketing tools like ServiceNow, Jira, or Zendesk.
Basic comprehension of networking protocols including TCP/IP, DNS, DHCP, and VPN.
Possession of certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals is advantageous.

Benefits

Attractive salary package tailored to experience.
Opportunities for career growth and continuous learning.
Supportive workplace fostering collaboration.
Possibility of hybrid work arrangements depending on role requirements.
Paid leave entitlements including annual leave and public holidays.
Employee health and wellness programs.
Paths for internal progression within the company.

IT Support Analyst