IT Service Engineer Helpdesk Support

About the Role

Geberit is a global industrial company committed to innovation and employee development. Join our IT Service Center team in Pfullendorf, where you will have ample opportunities for creativity, work with modern technology, and grow within a collaborative environment.

Key Responsibilities

• Handle IT hotline requests via phone in German and English, ensuring proper documentation.
• Provide 1st-level support by receiving and managing incidents and service requests through phone, email, or ticketing systems.
• Troubleshoot hardware and software issues remotely or directly at employees' workstations; install new hardware and software components.
• Assist employees in maximizing the use of applications in their daily work.
• Identify opportunities for process and environment improvements and contribute proactively to ongoing enhancements.
• Manage small projects related to the service desk, such as evaluations, rollouts, and standardization tasks.

Candidate Profile

• Completed vocational training as an IT specialist in system integration or comparable technical qualification with further IT education.
• Strong service orientation and passion for delivering excellent customer support.
• Fluency in German and English, both spoken and written.

Benefits

• Access to a staff restaurant.
• Great opportunities for onboarding and optimal starting conditions.
• Various service offers and employee discounts.
• Occupational health management programs.
• Flexible work time models.
• Extensive opportunities for professional development and international assignments.
• Attractive pension benefits.