Home Assessor

About RAC WA

RAC WA serves over 1.3 million members and stands as one of Western Australia's most recognized and trusted brands. Our mission is to act as the driving force for a better Western Australia by creating added value for our members.

Role Overview

We are seeking a committed Home Assessor to join our Home Claims team within RAC Insurance on a permanent, full-time basis. Reporting to the Team Manager Home Assessing, you will handle on-site assessment of home and contents insurance claims. Your role includes ensuring service providers deliver cost-effective and efficient repairs.

Key Responsibilities

• Manage and evaluate a caseload of home and contents claims promptly and accurately.
• Engage effectively with members, repairers, suppliers, claims teams, and third parties to facilitate smooth claim resolution.
• Analyze assessment reports from external professionals such as loss adjusters, repairers, manufacturers, or engineers.
• Adjust claim settlements fairly, including setting appropriate reserves.
• Inspect and audit repair work completed by the approved service provider network.
• Identify risk-related information for underwriters, detect potential fraud, and pinpoint recovery prospects.
• Carry out desktop reviews of claims through to settlement.
• Maintain thorough and accurate records and progress notes in the claims management system.

Desired Qualifications and Skills

• Prior experience as a Home Assessor in the insurance sector is highly preferred.
• Possession of Loss Adjusting qualifications such as Certificate IV or Diploma is advantageous.
• Comprehensive understanding of residential building codes and the property repair industry.
• Strong skills in customer service, communication, and negotiation.
• Proven analytical and problem-solving ability.
• Flexibility combined with enthusiasm in a professional setting.
• A current and unrestricted driver's license is mandatory.
• Trade qualifications or background in building and construction is desirable.

Benefits and Perks

• Competitive salary package including superannuation.
• Company-provided motor vehicle, mobile phone, and laptop to support role duties.
• Comprehensive onboarding, training, and career advancement opportunities.
• A supportive workplace culture that values, respects, and empowers employees.
• Flexible work arrangements to support work-life balance and wellbeing.
• Opportunity to contribute to community engagement and corporate volunteering initiatives.
• Additional perks such as free roadside assistance and discounts on RAC’s broad range of products and services including insurance, holiday parks and resorts, security, finance, and automotive services.

Additional Information

This is an exceptional chance to be part of a well-established professional team in a flexible and supportive environment. Applications close on Thursday, 23rd July 2026. We encourage early application as the vacancy may close without prior notice.