Guest Service Officer

Job Responsibilities

• Handle guest registrations and assign rooms while accommodating special requests when feasible.
• Verify guests' payment methods and adhere to established credit-check policies.
• Perform routine inspections of areas including food counters, shower rooms, toilets, and internet zones to ensure cleanliness, tidiness, and proper functionality of facilities.
• Strive to meet and exceed company targets for customer satisfaction through continuous improvements.

Job Requirements

• Customer-focused with a friendly demeanor able to thrive in a fast-paced setting.
• Capable of multitasking efficiently while maintaining a positive approach when interacting with guests and colleagues.
• Proficient in computer usage and navigating company systems.
• Possess strong communication, interpersonal skills, active listening abilities, and empathy.