Floor Manager - Housekeeping

Overview

This role entails overseeing daily shift operations within Housekeeping, Recreation/Health Club, and laundry (if applicable) at a prestigious hotel property. The manager is responsible for ensuring all guest rooms, public spaces, and employee areas are impeccably clean and well-maintained, while closely managing budget compliance and promoting guest and staff satisfaction.

Key Responsibilities

• Communicate room status promptly to the front desk and conduct daily inspections of guestrooms.
• Prioritize immediate cleaning needs and prepare work assignments according to prospective checkouts or discharges.
• Maintain inventory to ensure sufficient supplies are available.
• Implement and supervise inspection programs for guestrooms and public areas.
• Manage departmental operations in alignment with financial targets and operational budget goals.
• Ensure employees have the necessary supplies, equipment, and uniforms for their tasks.
• Lead housekeeping shift operations while enforcing adherence to policies, standards, and procedures.
• Participate actively in departmental meetings to monitor and communicate goals and results.
• Utilize on-the-job training methods to onboard new attendants and deliver additional training as needed.
• Foster open, collaborative relationships with staff, ensure fair application of policies, and maintain effective scheduling and attendance tracking.
• Conduct regular performance assessments, provide feedback, and promote employee recognition programs.
• Engage in progressive discipline when necessary and maintain employee satisfaction by addressing concerns promptly.
• Serve as a role model for excellent guest relations and uphold the brand’s service culture.
• Develop and execute corrective plans to elevate guest satisfaction and empower staff to provide superior customer service.
• Respond efficiently to any guest complaints or service issues to continuously enhance performance.

Qualifications

• High school diploma or GED plus at least two years’ experience in housekeeping or a related field, or
• A two-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related area with no prior experience required.

Additional Information

Marriott International is committed to equal opportunity employment and values the diverse backgrounds of its associates. Employment practices comply with applicable laws including those related to disabilities and veteran status.

The position is based in Ghana, specifically in Accra, and is a full-time, on-site role within a leading global hospitality group renowned for its commitment to excellence and employee well-being.

Application Deadline: March 12, 2026

Warning

Applicants are cautioned against paying any fees for interviews or recruitment and may report fraud at the provided contact number.