المسمى الوظيفي

Position Summary

We seek an experienced operations leader to fully lead an international residential portfolio for a globally notable principal. This role involves hands-on supervision of properties and assets combined with the ability to develop and manage talented teams in different locations.

Key Responsibilities

Oversee household teams providing consistent service standards across properties including drivers, chefs, housekeepers, maintenance staff, and gardeners, managing scheduling, performance, and all employment decisions independently.
Ensure flawless property and asset management so that no failures or service disruptions affect the principal, maintaining standardized House Manuals and SOPs for smooth onboarding of new properties.
Manage vendor relationships and budgets to meet strict cost-control objectives with singular accountability for contracts and expenditures.
Design and implement verification, reporting, and escalation systems providing real operational insight beyond routine reports, ensuring no risks or operational failures reach the principal.
Develop and maintain standardized service frameworks that remain consistent despite property, jurisdiction, or staff changes, enabling seamless integration of new properties without interruption.

Preferred Candidate Profile

At least five years of experience in private residential management, luxury hospitality, or similar high-service sectors.
Proven leadership of teams of ten or more with full people operations responsibility.
Skilled in using AI tools professionally.
Experience managing multiple properties internationally.
Background in servicing high-net-worth individuals.
Expertise in creating operational systems from the ground up.
Strong vendor management and budget discipline.
Fluent in English; additional language skills beneficial.

Preferred Qualifications

Formal hospitality or residential management certification from recognized institutions.
Experience onboarding new properties into operational standards.
Knowledge of property automation and smart home technologies.

Compensation and Location

The role offers a total annual package up to $192,500, including a base salary up to $175,000 plus a monthly performance bonus up to 10% of base salary. This role is fully remote and available globally.

Estate Operations Director