Enterprise Account Executive, Public Sector

Company Overview

Founded by engineer Fred Luddy who automated repetitive tasks for coworkers, ServiceNow empowers organizations by streamlining workflows and freeing employees to concentrate on meaningful work. Today, ServiceNow is recognized as an AI-driven platform enabling business transformation, assisting 85% of the Fortune 500® companies in enhancing productivity through any AI, data, and workflow integration. The company fosters an AI-native culture combining advanced technology and talented individuals.

Role Overview

The Enterprise Account Executive for the Public Sector will be responsible for generating new SaaS subscription revenue by engaging with government agencies, statutory bodies, healthcare institutions, educational entities, public safety organizations, and other public sector clients. This role demands strategic account planning, territory management, and leveraging industry insights to pinpoint business opportunities, influence decision-makers, and support clients in achieving their digital transformation goals.

Key Responsibilities

• Drive expansion and new revenue within designated government and public sector accounts.
• Formulate and implement strategic account blueprints aligned with public sector priorities and digital government initiatives.
• Foster connections with senior officials including CIOs, CTOs, CISOs, CFOs, COOs, Chief Digital Officers, and other agency leaders.
• Manage complex sales cycles that involve procurement, technical reviewers, business sponsors, and executive leaders.
• Coordinate cross-functional account strategies collaborating with solution consultants, customer success teams, industry experts, partners, marketing, and executive sponsors.
• Navigate government procurement rules, including budgeting cycles, compliance standards, and policy influences on purchasing decisions.
• Position ServiceNow’s platform as a key solution across IT, employee and customer experience, operations, risk, security, and AI-empowered transformation.
• Act as a trusted advisor by understanding client priorities and guiding them through long-term digital transformation roadmaps.
• Engage appropriate internal and external resources at critical sales cycle stages to optimize customer results.
• Maintain accurate forecasting and a robust sales pipeline to consistently meet or exceed revenue targets.

Candidate Profile and Requirements

• Proven experience applying or critically assessing AI to enhance workflows, decisions, operational efficiencies, or customer experiences.
• Minimum of 7 years in enterprise software, cloud, SaaS, or solutions sales with consistent achievement beyond sales targets.
• Expertise in selling transformational solutions rather than isolated products, focusing on workflow modernization, citizen and employee experience, operational resilience, and AI-driven automation.
• Preferable experience engaging with government, public sector, healthcare, education, defense, or similarly regulated industries.
• Strong history of building trusted advisory relationships with senior executives and decision makers in large organizations.
• Demonstrated ability to manage complex enterprise sales with multi-stakeholder involvement and procurement procedures.
• Commanding executive presence capable of influencing C-suite and agency leaders.
• Successful collaboration within team-selling settings involving technical personnel, partners, and client success groups.
• Solid understanding of digital transformation, cloud computing, workflow automation, enterprise platforms, and AI-enhanced business outcomes.
• Adept at aligning technological investments with organizational, operational, and civic service objectives.
• Proven track record in new business generation, negotiating complex contracts, and expanding strategic accounts.
• Excellent communicator, presenter, and relationship manager.

Preferred Qualifications

• Experience working with Singapore Government, ASEAN Public Sector, U.S Federal or State/Local Governments, healthcare, higher education, or statutory organizations.
• Knowledge of public sector procurement rules, compliance, and tender procedures.
• Experience collaborating with systems integrators, consultants, and government technology ecosystems.
• Familiarity with ServiceNow, enterprise workflow platforms, cloud solutions, cybersecurity, or digital government programs.

Additional Details

Work Persona Flexibility: The company embraces diverse work arrangements based on role nature and location. Eligibility for particular work categories may be confirmed via a third-party verification of distance from the closest office.

Equal Opportunity Employer: Employment consideration is offered without discrimination based on legally protected characteristics such as race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Candidates with arrest or conviction records are also included pursuant to legal requirements.

Accessibility: Candidates requiring accommodations during the application process can request support through a designated contact email.

Export Compliance: Some roles may require permissions governed by export control regulations including U.S. EAR, with employment contingent on obtaining necessary approvals.