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About the Role

Join the pre-construction administrative team at Stevie Redback Pest Control, part of the Rentokil group, in a permanent full-time Customer Service Consultant role based in our Brendale office. This position entails a 38-hour work week, Monday through Friday from 9am to 5pm.

Key Responsibilities

Handling incoming calls and email inquiries primarily from builders and concreters
Swiftly and accurately addressing customer questions and concerns
Organizing pest control installations before construction for clients
Preparing essential documents such as Form 12, Form 43, and Certificates of Installation for completed tasks
Verifying payments and dispatching certification paperwork to customers
Collaborating closely with team members
Achieving set call and internal sales objectives
Updating and maintaining customer databases in compliance with standards

Candidate Profile

Prior experience in customer service or call center environments
Exemplary professional phone etiquette
Knowledge of pest control or construction industries is advantageous
Strong verbal and electronic communication skills
Capability to remain composed under pressure and handle multiple tasks
Effective problem-solving abilities
Team player with a supportive attitude towards colleagues
Dependable, punctual, and professional

Perks and Benefits

Access to Employee Assistance Program (EAP)
Discounts on pest control services
Opportunities for free training and skills development

Additional Information

Stevie Redback is part of the Rentokil Group, a FTSE 100 company operating in 66 countries with over 36,000 employees. The company emphasizes teamwork, continuous learning, and career growth. Applicants must complete pre-employment medical and reference checks.

Employee Testimonials

"The onboarding and training I've received has been amazing." - Renay Fagan

"I'm proud to work here and have enjoyed the past 11 years." - Sierra Warrington

Customer Service Consultant - Brendale

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