Community Manager

About Stepping Stones International School

Established in 2013, Stepping Stones International School is dedicated to fostering leadership through a comprehensive international education. The school follows the Cambridge curriculum, catering to Primary, Lower Secondary, and IGCSE levels. It values academic excellence and cultivates strong collaborative relationships with families.

Role Overview

We are looking for a Community Manager to be the primary liaison for our parent community, integrating four key functions: admissions, parent communication, event coordination, and student records administration. Reporting directly to the General Manager, this role plays a pivotal part in supporting and enhancing the school community.

Key Responsibilities

• Manage the entire admissions process from the initial inquiry through to student enrollment.
• Handle both internal and external communications that reflect the school's brand identity and values.
• Organize and execute various school events, ranging from routine meetings to major occasions.
• Maintain student records with accuracy and ensure they are consistently updated.
• Act as a calm, clear, and reliable point of contact for parents, providing support and information as needed.

Candidate Profile

• Excellent interpersonal skills with a natural ability to engage comfortably with parents, staff, and children.
• Maintains composure and clarity under pressure and challenging situations.
• Highly organized with meticulous attention to detail.
• Previous experience in education, hospitality, or other customer-oriented environments is preferred.
• Exceptional written and verbal communication skills, as the role directly represents the school.

Application Process

Interested candidates should submit their CV along with a brief note explaining their motivation for applying to office@steppingstones.ac.tz. Please include your approach to handling a situation where a customer is upset about an issue that is not your fault. Applications will be evaluated continuously, and only shortlisted individuals will be contacted.