Bellman

Company overview

Rixos Premium Dubai JBR is a luxury property known for delivering Turkish-inspired hospitality with a high standard of guest care. The hotel focuses on creating a memorable stay through distinctive service and a modern leisure experience.

The broader hospitality group is committed to a welcoming, people-first culture that encourages growth, learning, and the chance to build a meaningful career while contributing to the future of hospitality.

Role summary

The Bellman will be one of the first team members guests meet, helping shape a smooth and memorable arrival and departure experience. This position involves porterage support, guest assistance, coordination with front-office colleagues, and keeping the entrance area running to service standards.

Key responsibilities

• Greet guests and residents in a courteous, polished manner and guide them with directions or suggestions about hotel facilities.
• Handle baggage carefully by assisting with receiving, storing, securing, and moving luggage in line with hotel procedures.
• Support the arrival and departure process by working in sync with the doorman and reception teams.
• Oversee valet parking flow, taxi movement, and hired-car coordination based on the property’s procedures and priorities.
• Respond quickly to guest questions and issues, and escalate security matters or complaints to the Duty Manager when needed.
• Keep the hotel entrance and driveway operations aligned with established service expectations and ethical standards.
• Help promote hotel outlets and internal facilities to improve the guest experience and encourage additional sales.
• Follow workplace safety and health rules in every task performed.
• Collaborate with colleagues across departments to deliver efficient, personalized service.
• Protect the confidentiality and security of guest and hotel information at all times.
• Take on other duties as assigned by management.

Requirements

• At least 2 years of relevant experience in the hotel sector.
• Strong people skills and a service-oriented approach.
• Ability to identify guest and colleague needs and respond appropriately.
• Capability to train, encourage, and work well within a unified team.
• Detail-focused mindset with a welcoming and approachable attitude.
• Comfortable working under pressure while assessing situations and solving problems professionally.
• Good planning and prioritization skills for daily assignments.
• Self-driven with initiative in a fast-changing environment.
• Strict respect for confidentiality and information security.
• Adaptable and able to respond positively to change.

Benefits

• Competitive pay package.
• Meals provided during duty, including breakfast, lunch, dinner, midnight meal, and coffee breaks.
• Hotel-provided vacation ticket benefits.
• Medical insurance coverage.

Additional information

This is a full-time, onsite position based in Dubai, United Arab Emirates.

No specific vacancy count, salary figure, start date, or application deadline was provided.