د
Associate BPO Executive - Customer Support
Mumbai, Maharashtra, India دوام كامل
كن أول من يتقدم بطلب
- خبرة
- أي
- مرتب
- INR 15,000 – INR 28,000 / month
- الوظائف الشاغرة
- 1
- تم النشر
- ستارة
- وضع العمل
- في المكتب
- تعليم
- النجاح في الصف الثاني عشر
- الأهلية
- Candidates who have completed 12th grade, aged between 18 and 37 years, regardless of gender, including freshers and experienced individuals with basic English communication skills.
- سيرة ذاتية
- مطلوب للتقديم
مكان عملك
المسمى الوظيفي
Overview
Digitide Solutions Limited is looking for Customer Support Executives to join their team handling Airlines and Banking operations across various locations in Mumbai including Thane, Andheri, Navi Mumbai, and other Western and Central suburbs. This full-time role requires providing exceptional customer service primarily through calls, emails, or chat platforms during day shifts.
Key Responsibilities
- Manage inbound and outbound customer communications with professionalism.
- Assist customers with inquiries related to airline reservations, banking services, account transactions, and other service needs.
- Address and resolve customer complaints; escalate unresolved issues appropriately.
- Maintain accurate documentation and customer records as per company standards.
- Adhere strictly to organizational policies, procedures, and quality benchmarks.
- Ensure prompt query resolution to deliver excellent customer satisfaction.
Candidate Requirements
- Minimum educational qualification is completion of 12th grade.
- Age must be between 18 and 37 years.
- Open to all genders; freshers and experienced candidates are encouraged to apply.
- Basic proficiency in English communication is essential.
Shift and Work Arrangement
This is a full-time position operating during day shifts with mandatory office attendance across multiple locations in Mumbai.
Compensation and Benefits
- Competitive fixed salary ranging from ₹15,000 to ₹28,000 monthly plus performance-linked incentives.
- Options for weekly or monthly salary distribution.
- Additional remuneration for overtime hours and joining bonuses where applicable.
- Employee benefits include Provident Fund, Employee State Insurance, and health insurance coverage.
- Role-dependent allowances for travel, mobile, and internet expenses.
- Paid training programs and opportunities for career advancement.
Application Details
Interested candidates can apply directly. There are no fees or registrations required to participate in the hiring process.