Assistant Restaurant Manager

About the Role

We are looking for a capable Assistant Restaurant Manager to be a central part of our team at Brik Oven in Bengaluru. This position involves overseeing both the pre-opening and post-closing operations to ensure flawless daily functioning. You will be responsible for handling guest complaints tactfully, maintaining product quality, supervising inventory, coordinating staff schedules, boosting team morale, tracking employee performance, producing management reports, and ensuring adherence to company policies.

Key Responsibilities

• Organize and manage pre-opening preparations to guarantee readiness for opening each day.
• Execute post-closing procedures diligently to uphold cleanliness and ensure security standards are met.
• Promptly address customer grievances and work towards maintaining guest satisfaction by identifying and resolving the root causes of issues.
• Supervise cash handling processes to ensure accuracy and implement security controls to prevent theft or discrepancies.
• Maintain high standards of product quality with regular inspections to conform to food safety and company benchmarks.
• Manage inventory levels, ensure timely replenishment, and implement waste reduction strategies.
• Create and maintain efficient duty rosters to ensure appropriate staffing during peak and special times.
• Cultivate a positive workplace environment fostering employee growth and provide ongoing training and support.
• Delegate responsibilities effectively and encourage staff autonomy to develop ownership and accountability.
• Track performance against predefined KPIs and offer constructive feedback to enhance team productivity.
• Assist the Restaurant Manager by compiling and analyzing operational reports related to sales, inventory, and customer feedback to identify opportunities for improvement.
• Ensure compliance with all company policies and legal regulations, and communicate updates with staff.
• Collaborate closely with management to align operational strategies with organizational goals and suggest process enhancements.

Job Requirements

• Possess a Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Demonstrated experience in restaurant management or similar positions, with at least 1 year in a comparable role.
• Exhibit strong leadership and personnel management capabilities.
• Financial literacy with the ability to interpret profit & loss statements, cost of goods sold, and budget forecasting.
• Exemplary communication and interpersonal skills.
• Successful track record in business development and meeting sales objectives.
• Familiarity with recruitment and selection procedures.

Additional Information

The responsibilities outlined may evolve according to company needs, and duties beyond those listed may be assigned by supervisors.