Welfare Officer

About ES GLOBAL

ES GLOBAL has established itself over forty years as a premier provider of stevedoring, logistics, shipping agency, and manpower services in the United Arab Emirates. The company caters to ports, trading businesses, and manufacturing industries by offering specialized stevedoring and comprehensive turnkey solutions tailored to support import, export, and local operational needs. The organization is committed to safety, operational efficiency, and delivering professional services, thereby fostering a dynamic and supportive workplace for its employees.

Role Overview

The Welfare Officer position is a full-time, on-site role based in Ras al-Khaimah or Fujairah, UAE. This role focuses on advancing the well-being of blue-collar staff through addressing welfare issues, ensuring a safe and supportive workplace, and facilitating access to relevant social and health services. Daily responsibilities include engaging with employees to understand their welfare concerns, organizing health and welfare training sessions, and collaborating with HR and management to assist in recruitment and orientation of new blue-collar workers.

Key Responsibilities

• Conduct welfare meetings with employees to address concerns and provide support.
• Coordinate connections to social services and resources beneficial to employee welfare.
• Organize and deliver training or awareness programs regarding health, safety, and overall well-being.
• Collaborate with recruitment teams to assist in the hiring and onboarding processes for blue-collar personnel.
• Maintain detailed welfare records and documentation with confidentiality and accuracy.
• Respond promptly to workplace welfare issues and promote a fair, inclusive working environment.

Qualifications and Skills

• Demonstrable experience in employee welfare or social services, with proficiency in identifying and managing staff well-being.
• Strong facilitation and training skills to conduct workshops and awareness sessions.
• Excellent interpersonal communication and conflict resolution capabilities, enabling trust within diverse teams.
• Sound knowledge of UAE labor laws, workplace health and safety standards, and welfare best practices.
• Ability to handle sensitive information with discretion and prepare clear welfare reports.
• A diploma or degree in social work, human resources, psychology, or related areas; prior logistics, port, or industrial sector experience is beneficial.
• Fluency in both English and Hindi is compulsory.