- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 小时前
- Work mode
- In office
- Eligibility
- Candidates must have legal authorization to live and work in Australia and successfully complete a pre-employment medical examination.
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
Sandvik is looking for a detail-oriented and customer-centric Warranty Coordinator to join their Mining Warranty team based in Perth, WA. This permanent full-time role entails managing the entire warranty claims lifecycle, ensuring adherence to Sandvik's global policies while driving accuracy and efficiency.
Key Responsibilities
- Oversee the full warranty claims process, including registration, submission, validation, closure, credit notes, sales concessions and policy settlements.
- Review and verify warranty applications and related documentation thoroughly.
- Serve as the primary contact for warranty-related queries across customers, service teams, sales, product divisions, and finance departments.
- Maintain precise and auditable records of warranties in company systems.
- Monitor claim performance metrics, helping to meet warranty KPIs and service standards.
- Address escalation cases, appeals, and support resolution of issues.
- Identify and suggest continuous process improvements to boost compliance, efficiency, and customer satisfaction.
- Champion safety, quality, and operational excellence consistent with Sandvik’s values.
Candidate Profile
- Experience in warranty administration, claims handling, customer support or aftermarket services.
- Familiarity with ERP, CRM, or warranty management software; Salesforce experience is highly valued.
- Strong skills in administration, analysis, and problem-solving.
- Excellent communication aptitude and ability to collaborate effectively with diverse teams.
- High computer literacy with meticulous attention to detail.
- Proactive in delivering top-notch customer service.
Additional Advantages
- Understanding of warranty principles, policies, and claim assessments.
- Background in mining, construction, manufacturing or heavy machinery sectors.
- Technical, mechanical, or trade certifications.
- Ability to interpret technical and service documents as well as parts data.
- Knowledge of credit notes, cost recovery, and finance processes.
Eligibility & Requirements
Applicants must be authorized to live and work in Australia and pass a pre-employment medical examination.
Company & Benefits
- Competitive salary package.
- Flexible remuneration options including salary sacrifice and length of service recognition.
- Paid parental leave plus flexible working arrangements.
- Comprehensive employee assistance program.
- Employee referral incentives.
- Bonus schemes based on performance and recognition aligned to personal and business goals.
Sandvik is committed to fostering an inclusive workplace and promoting gender equality, with recognized initiatives supporting health, wellbeing, and safety.
About Sandvik
Sandvik is a leading global OEM serving mining, mineral processing, infrastructure, and manufacturing markets with over 41,000 employees worldwide. The company emphasizes sustainable innovation, aiming for net-zero emissions by 2050 and 90% circularity by 2030, while maintaining strong ethical standards and promoting diversity and inclusion.