Wagga Leisure Customer Service Team Leader

About the Role

Join a dedicated team committed to providing outstanding services to the Wagga community. Lead the frontline customer service team that supports recreation, fitness, and leisure facilities across the Wagga Leisure sites. This leadership role involves overseeing people management, financial operations, and coordinating day-to-day activities to enhance community engagement.

Key Responsibilities

• Lead and motivate the Wagga Leisure Customer Service Team to deliver high-quality customer experiences across all leisure and recreational facilities.
• Manage bookings for diverse community venues including leisure facilities, sportsgrounds (including lighting), parks, halls, community centres, and banner displays.
• Supervise financial and administrative tasks such as cash handling, receipting, reconciliation, petty cash management, and purchase orders.
• Administer merchandise sales operations including stock ordering, marketing promotional campaigns, and staff training to meet sales objectives.
• Handle administrative duties like processing correspondence, managing databases, coordinating travel arrangements, and preparing official reports, presentations, meeting agendas, and minutes.
• Maintain leisure management software across council fitness and leisure centres, providing training and ongoing support to staff.
• Assist with planning and organizing workshops and community events.
• Support the team with completing necessary paperwork and other administrative tasks.

Essential Qualifications and Skills

• Qualifications in Business Administration, Marketing, or Customer Service.
• Extensive experience in financial and business administration, including cash handling and customer service excellence.
• Demonstrated leadership ability with prior experience managing teams.
• Strong skills in communication, negotiation, and conflict resolution.
• Excellent planning, time management, and computer literacy skills.
• Commitment to delivering excellent service, pursuing continuous improvement, and maintaining safe work practices.
• Current certifications in CPR and First Aid.
• Valid Working with Children Check (WWCC) as per NSW child protection laws.
• Class C Driver Licence.

Additional Information

• This is a permanent full-time role with a 38-hour workweek.
• The remuneration package starts at $3,476.98 gross per fortnight with potential progression to $4,172.38 gross per fortnight plus 12% superannuation.
• Flexible working arrangements are available through the Council.
• Opportunities for ongoing professional development and generous leave entitlements are provided.
• Applicants will undergo pre-employment checks including police screening; a criminal record will not automatically exclude candidates.
• The position requires child-related work clearance under NSW legislation and verification of a current WWCC number.
• The Council promotes an inclusive environment, encouraging applications from individuals across diverse backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse individuals, persons with disabilities, veterans, and those of diverse gender and sexual identities.

Application Process

Applications close on Monday, 17 August 2026 at 11:59 PM AEST. Interviews will be conducted in the week commencing Monday, 24 August 2026. For more details, candidates can contact the Manager of Wagga Leisure & Strategic Recreation.