VP, Design & User Experience

Role Overview

The VP, Design & User Experience at PointClickCare is responsible for orchestrating seamless, user-centric product interactions that meet customer expectations and business goals. Positioned at the nexus of Product, Engineering, and Design, this leadership role drives a cohesive experience strategy to elevate UX and content design across the company’s diverse healthcare technology offerings, incorporating AI to enhance scalability and market fit.

Work Location and Travel Expectations

This position is located in Mississauga, ON, with hybrid or remote work options. Remote workers must attend periodic office events in Mississauga or Salt Lake City for onboarding, team gatherings, and key meetings. Hybrid employees should live within commuting distance to participate in regular in-office team sessions, as presence is a job requirement.

Company Mission and Culture

PointClickCare is a private, founder-led health technology company dedicated to transforming healthcare by leveraging the largest long-term and post-acute care dataset and an extensive partner marketplace. The company invests heavily in R&D and fosters innovation by equipping employees with AI tools to boost creativity, productivity, and informed decision-making. Recognized for corporate culture excellence and cloud leadership, the environment promotes growth, flexibility, and impactful work.

Key Responsibilities

• Develop and refine user experience and product content standards, focusing on AI-driven features that optimize healthcare roles' efficiency.
• Lead quality enhancement initiatives for UX and spearhead AI transformation efforts, defining success metrics and evaluating their impact on business results.
• Implement consistent interaction design patterns, content strategies, and expand the use of internal design systems across multiple products and teams.
• Collaborate closely with Product and Engineering executives to ensure strategic alignment and mitigate risks.
• Work with outbound product, escalation, and customer success teams to identify critical user challenges and translate findings into actionable UX improvements.
• Integrate UX and content design early in product discovery and planning phases.
• Define decision-making responsibilities between Product and UX to facilitate confident, efficient choices.
• Reduce uncertainty and rework by establishing accountable frameworks and scalable design governance models.
• Build and nurture high-performing teams across UX design, content design, and user research, including leadership development.
• Set operational rhythms, goals, and performance standards consistent with Product and Engineering norms.
• Cultivate a culture emphasizing excellence, clarity, and continuous learning in distributed teams.
• Drive adoption of AI-enabled workflows and tools to improve productivity, quality, and delivery timelines.
• Achieve measurable gains in product adoption, usability, accessibility, and customer satisfaction.

Required Qualifications

• Over 10 years experience in UX, content, or product design within complex B2B technology sectors.
• At least 5 years managing multidisciplinary design and research teams at scale.
• Bachelor’s degree in UX, Design, IT, or related disciplines.
• Track record of executive-level collaboration within Product and Engineering to influence strategy and results.
• Extensive experience scaling UX across large multi-product platforms and developing leadership talent in design.
• Proven skills influencing senior stakeholders and achieving cross-functional alignment.
• Strong knowledge of user-centered design, accessibility, and clear content in regulated or complex environments.
• Experience incorporating AI and emerging tech into user experiences and team processes.

Preferred Attributes

• Master’s degree in UX, Design, IT, or a related field.

Compensation and Benefits

The position includes a competitive base salary, bonus opportunity, and benefits package. Salary ranges are set by job level and location, considering skills and experience. Benefits begin immediately and include retirement plan matching, flexible PTO, wellness accounts, parental and caregiver leaves, fertility and adoption assistance, ongoing development support, employee assistance programs, recognition initiatives, and access to extensive learning resources.

Equal Opportunity and Additional Policies

PointClickCare is committed to equitable employment without discrimination or harassment based on protected characteristics. Accommodations are provided for candidates with disabilities upon request. Applicants’ data is processed per privacy policies and may involve AI tools to assist recruitment; however, final decisions remain human-made. Employment is contingent on adherence to the company's information security standards.