Title Specialist

About the Role

Copart, a global leader in online vehicle auctions with more than 200 locations worldwide and a network connecting over 750,000 buyers across 190 countries, is hiring a Title Specialist in London, Ontario. This role involves daily management and processing of vehicle titles adhering to state and company regulations, handling customer inquiries, and ensuring accurate record-keeping for vehicle titles.

Key Responsibilities

• Accurately identify and analyze vehicle title and ownership documents following company policies.
• Deliver exceptional customer service to both internal teams and external clients.
• Process vehicle titles according to state-specific guidelines.
• Investigate and resolve issues related to missing or incorrect title documents promptly.
• Communicate daily with customers via email and phone to address title-related concerns.
• Build professional relationships with DMV officials and vehicle sellers.
• Maintain organized title filing systems as required.
• Perform additional duties as assigned.

Qualifications and Skills

• High school diploma.
• Minimum two years of experience in customer service.
• At least one year working in vehicle title processing.
• Proficiency with computers, particularly MS Office and word processing.
• Typing speed of 45 words per minute.
• Basic 10-key calculator skills.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure and meet deadlines.
• Capable of multitasking and working independently with minimal supervision.
• Ability to focus on computer screens for prolonged durations.
• Strong attention to detail and organizational skills.
• Knowledge of title regulations in local and surrounding states preferred.
• Mandatory numeric and alphabetic filing skills.
• Willingness to work overtime as necessary.
• Notary license is a plus.
• Bilingual abilities are advantageous.

Compensation

Hourly pay ranges from $24.60 to $27.71.

Additional Information

Copart values diversity, inclusion, and collaboration, striving to create a welcoming environment where all employees feel valued and motivated to contribute to innovation and growth.