Testing Center Administrator

About Amideast

Founded in 1951, Amideast is a nonprofit organization from the United States, committed to fostering hope, opportunities, and cross-cultural understanding between the Middle East, North Africa, and the US. We collaborate with partners on local, regional, and international levels to enhance educational opportunities, expand access to US study programs, empower youth and women, strengthen institutions, and develop language and professional skills essential for global success. Our headquarters is in Washington, D.C., with offices across 11 MENA countries.

Position Overview

We are seeking a motivated individual to join our testing team as a Testing Center Administrator. This role operates in a fast-paced professional environment to uphold the integrity of our testing services by managing and proctoring computer- and paper-based tests.

Key Responsibilities

• Complete mandatory Training Center Administrator (TCA) training and certification exams as required.
• Welcome test takers and verify their identity.
• Register candidates and prepare their information on the Roster/Score Card.
• If necessary, collect biometric data such as fingerprints from candidates.
• Monitor candidates throughout the test to ensure compliance.
• Handle candidate and technical issues or escalate them to supervisors when needed.
• Maintain security of all computer software used in the testing environment.
• Perform computer server reboots and password resets as required.
• Proctor examinations at off-site locations as needed.
• Count and track all testing materials following the Test Manual guidelines.
• Manage incidents of candidate misconduct or disruptions, following Amideast procedures.
• Provide customer service and front desk support.

Qualifications and Skills

• Effective communication skills suitable for authoritative interaction with the public.
• Ability to read and understand operational and maintenance instructions.
• Skill in preparing detailed reports and correspondence.
• Multitasking capability and competence in handling small tools and packing/unpacking equipment.
• Physical ability to lift items up to 25 pounds.
• Familiarity with Microsoft Windows-based applications.
• Visual acuity to adjust computer screens and monitor the testing area.
• Integrity, strong work ethic, and motivation.
• Exceptional interpersonal, organizational, and customer service skills.
• Leadership and supervisory capabilities.
• Attention to detail and thoroughness in completing tasks.
• Ability to maintain professionalism and composure under pressure.

Preferred Qualifications

• One to two years of experience in customer service roles.
• Willingness to travel across Emirates to conduct test proctoring sessions.
• Flexibility to work various days and evening shifts depending on testing schedules.
• Valid UAE driving license and personal vehicle.
• Bilingual proficiency in Arabic and English is required.

Work Environment and Additional Information

This position operates primarily in a professional office setting, utilizing equipment such as computers, printers, scanners, fax machines, and telephones, whether working onsite or from a remote home office. Occasional travel up to 10% is expected to support test sessions.

The physical demands and environment described reflect the common conditions encountered during essential job functions. Reasonable accommodations are available to enable qualified individuals with disabilities to perform their duties per the Americans with Disabilities Act.

This description outlines the primary functions and requirements but does not include all responsibilities; additional duties may be assigned by the manager without extra compensation.

Amideast is an equal opportunity employer that prohibits discrimination or harassment based on protected characteristics. Employees involved in child interactions must adhere to safeguarding policies and complete related training. All representatives must comply with Amideast's Code of Conduct and organizational policies.