- 经验
- 2年以上
- 薪水
- EUR 36,000 – EUR 38,000 / year
- 职位空缺
- 1
- 发布
- 1 小时前
- 工作模式
- 在办公室
- 恢复
- 需要申请
你的工作地点
职位描述
Overview
Our client is a reputable provider specializing in cloud-based cybersecurity solutions, offering advanced email and data security services to organizations in Ireland and internationally. Due to ongoing expansion, they are recruiting a Customer Technical Support Engineer for their technical support team stationed in Sandyford, Dublin. This is an ideal role for an IT professional with a customer service orientation eager to advance within the expanding cybersecurity sector.
Job Responsibilities
- Serve as the initial point of contact providing first-line technical assistance through phone, email, and ticketing platforms.
- Efficiently diagnose and resolve technical issues faced by customers.
- Manage configurations and support for customer email accounts and associated services.
- Gain and apply technical knowledge in email security, DNS, anti-spam, antivirus, and anti-phishing tools.
- Maintain precise records of customer interactions and solutions delivered.
- Provide outstanding customer service while handling multiple concurrent support cases.
- Participate in an out-of-hours support rotation when required.
Candidate Profile
- At least two years of experience in IT Technical Support, Helpdesk, or Service Desk roles.
- Strong analytical skills with effective troubleshooting capabilities.
- Solid grounding in networking basics and internet technologies.
- Familiarity with DNS and MX records configuration and management.
- Proven experience using ticket management systems.
- Excellent verbal and written communication skills.
- A customer-centric mindset coupled with strong interpersonal skills.
- Effective organization and time management abilities.
Preferred Qualifications
- Experience in email administration and proficiency with email transport protocols.
- Knowledge of Microsoft 365 and related Microsoft technologies.
- Understanding of Active Directory infrastructure.
- Exposure to cloud-based platforms and services.
- Background in cybersecurity products or managed service environments.
Employment Details
- Permanent employment located in Sandyford, Dublin.
- Annual salary ranging between 36000 and 38000 euros.
- Extensive training provisions and professional development opportunities.
- Work in a nurturing and cooperative team atmosphere.
- Clear pathways for career growth within the cybersecurity field.