Technical Support Executive (Female) - Hybrid Work in Mohali

Role Summary

Join W3Host Digital Services as a Technical Support Executive, delivering professional customer assistance for software licenses and subscriptions through multiple communication channels. This position blends remote and onsite work, fostering a dynamic hybrid environment.

Key Responsibilities

• Respond promptly and professionally to customer queries via email, chat, and phone interactions.
• Assist potential buyers with product selection for software and subscription services before purchase.
• Guide users through software setup including installation, activation, licensing, and troubleshooting processes.
• Address order-related issues, warranty claims, and account concerns effectively.
• Escalate intricate technical problems to senior support specialists when necessary.
• Ensure exceptional customer satisfaction by delivering accurate and swift solutions.
• Document all customer communications and update support cases according to company protocols.
• Collaborate cross-functionally with internal teams to enhance customer experience.
• Maintain up-to-date knowledge of offered products including Microsoft Office, Windows OS, Adobe, and other relevant software.

Candidate Requirements

• Possession of a bachelor's degree in any field.
• Experience ranging from freshers to a maximum of two years in customer support or technical support roles.
• Outstanding written and spoken English communication.
• Proficient understanding of Windows OS, Microsoft Office applications, and fundamental computer troubleshooting.
• Comfortable managing client interactions through email, chat, and telephonic means.
• Quick to learn new skills and demonstrate strong analytical problem-solving capabilities.
• Positive mindset and keen enthusiasm to master additional software products.
• Preference for female candidates residing in Mohali, Chandigarh, Panchkula, Zirakpur, Kharar, or neighboring areas willing to commute to Mohali office.

Work Schedule and Benefits

• Hybrid work format: three days onsite at the Mohali office and three days working remotely from home.
• Flexible working hours to accommodate varying schedules.
• Competitive salary package ranging from 175000 to 225000 INR annually.
• Opportunities for professional growth within the company.
• Supportive and friendly workplace culture.
• Exposure to global clientele enhancing international work experience.
• Performance bonuses tied to quality and productivity metrics.