- 经验
- 8岁以上
- 薪水
- CAD 60 – CAD 70 / hour
- 职位空缺
- 1
- 发布
- 1 小时前
- 工作模式
- 在家办公
- 恢复
- 需要申请
职位描述
Role Overview
NearSource Technologies is looking for a seasoned Technical Program Manager specializing in Customer and Account Experience to lead multifaceted technology programs that improve client engagement. This position, fully remote in Canada, involves coordinating across Product Management, Engineering, Architecture, Design, and Business Operations to ensure strategic projects are delivered successfully, aligned with business goals.
Key Duties
- Manage the full lifecycle of complex technical programs involving multiple cross-disciplinary teams.
- Lead initiatives focused on enhancing customer and account experience from conception through deployment.
- Collaborate with stakeholders to define program priorities, roadmaps, and execution strategies.
- Develop comprehensive program plans covering timelines, dependencies, risks, and mitigation actions.
- Set up program governance, prepare executive-level reports, and promote strategic decision making.
- Track program progress through relevant metrics and provide updates to senior leadership.
- Identify and resolve risks and cross-team obstacles to sustain program advancement.
- Balance scope, quality, schedules, and business requirements to ensure successful project delivery.
- Encourage continuous improvements and operational excellence in program processes.
Qualifications and Skills
- Minimum 8 years’ experience managing complex software or technology programs.
- Demonstrated leadership of initiatives that involved cross-functional Product, Engineering, and Architecture teams.
- Strong proficiency in Agile frameworks and software development lifecycles.
- Experience with customer-facing or account management platforms.
- Excellent communication skills for engaging stakeholders and executives.
- Strong analytical, organizational, and problem-solving abilities.
- Proven ability to juggle multiple priority programs concurrently.
- Knowledge of SaaS, cloud, or enterprise software domains.
- Certified PMP, PgMP, or Scrum Master credentials are advantageous.
Additional Skills Considered Beneficial
- Understanding of customer lifecycle management, CRM, customer success, or account management systems.
- Familiarity with program management tools such as Jira, Confluence, Aha!, and Smartsheet.
- Experience driving large-scale organizational or operational transformations.
Compensation and Application
This contract position offers an hourly rate ranging from CAD 60 to 70. Candidates interested should submit their resumes along with salary expectations directly to the company via email. The selection process includes thorough resume review followed by discussion of role specifics upon strong match identification.
About the Employer
NearSource Technologies provides software consulting services aiding Fortune 500 companies in accelerating their digital transformations. The company values diversity and inclusivity, ensuring equal employment opportunities without bias related to any personal characteristic.