Team Leader

About the Role

As a Team Leader at Metropolitan Pub Company, you will set the example for your team by ensuring they have the necessary resources for the shift to operate efficiently and that high standards are consistently upheld to keep customers satisfied.

About Metropolitan Pub Company

Join Metro Pubs, a cornerstone of city life offering welcoming, character-filled pubs where locals and visitors alike enjoy a friendly atmosphere. These unbranded venues focus on delivering great food, drinks, service, and a communal experience for friends and families.

Additional Information

• Receive a competitive salary along with pension contributions.
• Opportunity for career advancement with extensive training and development provided as part of recognized apprenticeship programs.
• Enjoy a 33% discount for yourself and 15% for family and friends across all brands.
• Access to a free employee assistance program covering mental health, well-being, financial, and legal support.
• Benefit from enhanced maternity and paternity policies designed to support families.
• Work for a menopause-friendly employer promoting inclusivity.
• Receive a 50% discount for yourself and 25% for loved ones at Greene King Inns and hotels for affordable getaways.
• Earn referral bonuses up to £1,500 for recommending new hires.
• Use Wagestream to access your wages before payday during unexpected events.
• Access retail discounts including up to 30% off at Superdrug and exclusive deals with Three Mobile.

Our Commitment

We strive to foster an inclusive environment where all individuals feel welcomed, valued, safe, and empowered to thrive across all aspects of our operations.

Responsibilities

• Deliver exceptional and memorable customer experiences consistently.
• Cover management duties during their absence and resolve related issues promptly.
• Coordinate and organize the team throughout busy shifts to ensure smooth operations.
• Maintain the bar's safety, legality, and cleanliness and swiftly address any arising concerns.

Qualifications and Skills

• Demonstrate attention to detail, particularly in delivering perfectly poured drinks.
• Lead by example, providing excellent service and a welcoming environment for customers.
• Exhibit adaptability and quick problem-solving during high-pressure situations.
• Maintain a positive, cooperative attitude and effectively support team dynamics.
• Possess sufficient proficiency in English, both spoken and written, to ensure safe operations and compliance with allergen controls.