Systems Support Specialist

Role overview

ESET is hiring a Systems Support Specialist to join its APAC organization in Singapore. The team operates across Singapore, India, and Australia, collaborating across time zones to deliver dependable support to customers and internal stakeholders with a focus on resilience, integrity, and innovation.

This position is well suited to someone who likes diagnosing issues, helping colleagues, and working closely with business systems, including CRM tools such as Salesforce.

Key responsibilities

• Act as the initial support contact for internal teams across APAC and handle requests through tickets, in-person visits, and virtual support channels.
• Work with users to understand incidents and service requests, then deliver accurate and timely resolutions.
• Analyze, troubleshoot, and close system issues and user problems.
• Support CRM administration activities, with Salesforce knowledge considered an advantage.
• Take part in reviewing, testing, and validating new or updated business systems.
• Prepare test data, assess outcomes, and share structured feedback.
• Develop and update user guides, manuals, and support materials.
• Improve support workflows and knowledge resources to strengthen service delivery.
• Track incident patterns and report findings to support continuous improvement.

Required profile

• Bachelor’s degree in Information Systems or a closely related discipline.
• At least 2 years of experience supporting applications or business systems.
• Prior exposure to Salesforce or other CRM platforms is beneficial.
• Strong analytical ability and a disciplined, process-driven approach.
• Clear communication skills for working with both technical teams and business users.
• Good time management and the ability to handle priorities across multiple countries.
• Fluent business-level English.
• Comfort working in multicultural, cross-functional environments.
• Dependable, detail-focused, proactive, and eager to learn.

Additional information

ESET emphasizes diversity, equity, and inclusion as part of its workplace culture. The company encourages applications from people of all backgrounds, including those from different races, genders, ages, religions, disability statuses, and sexual orientations.