Studio Manager

About The Gleamery

The Gleamery is revolutionizing dental care by blending spa-quality studios, state-of-the-art technology, and exceptional hospitality to provide top-tier preventive and cosmetic dental services. Our offerings range from routine check-ups and professional cleanings to teeth whitening, GleamTox treatments, and our exclusive GleamFit clear aligners. With studios expanding across Southern California, we seek dedicated leaders to help us grow and establish an outstanding brand presence.

Role Overview

As Studio Manager in West Hollywood, you will have full ownership of the business operations, being responsible for your studio's profit and loss, team performance, and guest satisfaction. Reporting to the Director of Operations, you will oversee your Assistant Manager, Care Coordinator, and Clinical teams to meet performance goals and cultivate a vibrant work culture. This role offers the autonomy to run your studio like a business with the associated responsibilities.

Key Responsibilities

• Manage complete P&L for the studio, including revenue, labor, supply costs, and profitability.
• Collaborate with the Director of Operations and Support Office to achieve performance targets and promptly correct deviations.
• Oversee purchasing, control expenses, maintain accurate inventory levels for retail and clinical supplies.
• Lead recruitment efforts for clinicians and plan labor schedules to support revenue goals.
• Supervise daily operations such as scheduling, facility management, inventory control, and ensuring smooth guest flow.
• Implement and enforce standard operating procedures, checklists, and brand standards related to cleanliness, organization, and guest care.
• Guarantee compliance with safety, security, and operational protocols across all guest and staff interactions.
• Coordinate with vendors and administrative support to resolve operational issues preemptively.
• Perform regular audits on studio operations and address any shortcomings proactively.
• Directly manage and develop the Assistant Manager, fostering their ability to lead in your absence.
• Coach and hold accountable the Care Coordinator and Clinical teams through continuous feedback and performance management.
• Recruit, hire, and onboard quality staff to ensure excellent guest service from the start.
• Create a culture of responsibility, open communication, and problem-solving within the team.
• Support staffing and training initiatives for new locations as the company grows.
• Promote revenue growth across multiple streams including treatment packages, individual treatments, and retail products.
• Drive successful conversion of consultation outcomes like GleamFit aligners through effective team coaching.
• Optimize team schedules to maximize productivity and minimize coverage gaps.
• Work to improve rebooking rates while reducing cancellations and no-shows.
• Oversee referral programs to increase membership and reward customer loyalty.
• Identify and cultivate local business and community partnerships to attract new guests.
• Collaborate with Marketing and Support Office on revenue-enhancing initiatives.
• Ensure exceptional guest experiences by embodying company values and hospitality standards during every interaction.
• Enhance guest loyalty through personalized services and special recognition milestones.
• Plan and host studio events that engage guests and elevate brand awareness.
• Resolve guest complaints professionally, maintaining proper documentation.
• Utilize guest feedback to improve studio operations continuously.
• Act as the primary studio-level partner to the Director of Operations, escalating issues as needed.
• Provide actionable feedback on company-wide SOPs and process improvements.
• Lead testing and implementation of new initiatives and provide performance insights.
• Assist with new studio openings through hiring, training, and operational readiness.
• Stay updated on industry trends and competitors, proposing innovative ideas to maintain a competitive edge.

Candidate Qualifications

• At least 5 years of leadership experience in hospitality, wellness, retail, or healthcare sectors, with proven team management including managing managers or leads.
• Experience with P&L responsibility or significant involvement in budget, revenue, and expense oversight.
• Strong track record of coaching and developing high-performing teams with accountability.
• Sharp sales acumen demonstrated by success in driving revenue through service and retail conversions.
• Excellent organizational capabilities and sound decision-making prioritizing in a dynamic, customer-focused environment.
• Passion for contributing meaningfully to a fast-growing brand’s success.

Compensation and Benefits

• Annual salary range: $70,304 to $75,000.
• Eligibility for performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• Employee discounts.
• Paid time off.
• 401(k) retirement plan.
• Opportunities for advancement within a rapidly expanding organization.