Store Lead

Role Overview

Under the guidance of the Store Manager, the Store Lead plays a vital role in assisting the store team to meet sales targets through proactive coaching, fostering a collaborative sales environment, and ensuring operational excellence when acting as manager on duty. This role is entrusted with the responsibility of opening and closing the store during scheduled shifts.

Key Responsibilities

• Motivate and inspire store employees to deliver their highest performance levels.
• Implement strategies to maximize business growth and operational potential.
• Promote an inclusive, engaging workplace culture.
• Enhance the customer experience by maintaining operational standards.
• Consistently exceed customer expectations in all service interactions.
• Collaborate with the management team to lead the store staff during management shifts.
• Act as a role model and active coach reflecting company values.
• Effectively communicate priorities and sales initiatives to team members.
• Assist in recruitment efforts supporting diversity and inclusion within the workforce.
• Support achievement of sales, service, and operational business plans.
• Utilize store analytics to inform business decisions.
• Engage in community outreach efforts, reporting leads to store management.
• Identify staff development opportunities and support growth plans.
• Ensure optimal staffing to execute initiatives and daily operations.
• Help train staff on internal procedures and operational tasks.
• Stay updated on corporate communications, policies, and initiatives.
• Facilitate implementation of programs to improve sales, service, and branding effectiveness.
• Foster a workplace culture that values ideas and contributions.
• Encourage ongoing learning and development among staff.
• Lead regular store meetings to keep the team informed.
• Train employees on delivering outstanding customer service to enhance satisfaction and Net Promoter Scores.
• Use customer feedback proactively to address and prevent issues.
• Collaborate on maintaining store visual merchandising standards aligned with brand guidelines.

Qualifications

• At least one year of experience in retail or sales environments.
• Creative thinker with sound judgment and business awareness.
• Self-driven with a focus on achieving results and strategic thinking.
• Strong leadership and organizational capabilities.
• Excellent communication skills, both verbal and written.
• Effective active listening and problem-solving skills.
• Proven ability to train and develop high-performing teams.
• Competency with technology including Microsoft Office, POS systems, and video conferencing tools.

Physical Demands

• Ability to stand and walk extensively during shifts, frequently bending, squatting, twisting, lifting up to 50 lbs., climbing ladders, and visually distinguishing fabric patterns and colors.

Additional Information

• Opportunity to voluntarily work across multiple store locations and brands may be available.
• Compensation ranges between $22 and $25 per hour, depending on skills, background, experience, and location.
• Reasonable accommodations can be provided for individuals with disabilities to perform essential functions.