Station Host

Position Summary

Etihad Rail is looking for a Station Host who can represent the passenger service with warmth, professionalism, and a strong customer-first approach. This role serves as a visible ambassador for Etihad Rail Mobility’s passenger train operations, helping ensure journeys are safe, comfortable, and pleasant for travelers.

The Station Host works under the Station Supervisor and supports smooth station operations by greeting passengers, offering information, resolving routine queries, and helping maintain service standards across the station.

The organization is seeking someone with more than 3 years of relevant experience, ideally gained in railways or a similar customer-facing environment.

Key Duties

• Receive passengers at the station and assist with questions, ticketing, train schedules, and service details.
• Support orderly boarding by helping with seating, luggage, and any passenger-specific requests.
• Check and process tickets accurately while following fare rules and related procedures.
• Help keep station spaces clean, well arranged, and presentable, including waiting zones, washrooms, and platforms.
• Follow safety rules and emergency instructions to help protect passengers within the station.
• Share announcements about departures, arrivals, and other important updates.
• Handle passenger questions, concerns, and requests quickly and courteously.
• Control passenger movement during busy periods to maintain a safe and organized station environment.
• Provide additional support to passengers with disabilities, pregnant women, senior citizens, and others needing special assistance.
• Coordinate with onboard crew, station colleagues, and the onboard supervisor to deliver a seamless travel experience.
• Work assigned shifts and respond to emergency duties when needed.
• Complete any other tasks assigned by the line manager.

Required Profile

Candidates should have a high school diploma or an equivalent qualification. Customer service training or related certification is considered an advantage. The role requires at least 3 years of experience in customer service, onboard services, or a similar field, with railway or comparable sector experience preferred.

Strong communication and interpersonal skills are needed, with English required and Arabic considered beneficial. The job also calls for sound problem-solving ability, flexibility in a fast-changing setting, awareness of safety and emergency procedures, and the ability to contribute both independently and as part of a team.

Additional Requirements

• Comply with the company’s environment, health, and safety management system, along with any role-specific responsibilities defined in internal documents.
• Follow the company Drugs and Alcohol policy at all times.
• Protect corporate assets by staying aware of policies and procedures related to security.
• Use company resources only for approved purposes.
• Take responsibility for actions related to the use of company assets.

Working Style

This is a full-time, on-site position based in Abu Dhabi Emirate, United Arab Emirates.

What the Role Demands

The right candidate should be enthusiastic about customer service, able to stay calm under pressure, and comfortable handling passenger needs in a busy rail station environment.