Social Media Operations Specialist

Overview

This role requires managing and operating social media communities with a rich background in community management. The candidate will actively engage with and energize community members, identifying key active users and designing initiatives to attract new members.

Key Duties

• Manage community operations with proven experience in community management.
• Energize online communities and organize campaigns to attract new users.
• Show passion for various communities and possess unique insights into community user needs to maintain activity levels.
• Monitor community sentiment and trending topics, promptly address and resolve community challenges.
• Enhance personal brand presence by participating actively in external communities, help defuse negative issues, and protect company reputation and user relationships.

Requirements

• Minimum one year experience in social media or community operations.
• Own personal social media channels or communities with measurable influence; please provide relevant links.
• High emotional intelligence and skilled in crisis communication; excellent communication skills; fluency in English preferred as a working language.
• Keen awareness of industry hot topics; ability to engage and bond community members; quickly establish a strong presence among people.
• Strong execution capability, teamwork spirit, sense of ownership, resilience under pressure, and proactive communication skills.