SMB Account Executive - Greater China Region

About the Role

Join Zendesk in our mission to deliver exceptional service globally by creating products that foster meaningful human connections behind every interaction. We are expanding rapidly and seek a skilled SMB Account Executive with a strong background in B2B sales and a passion for SaaS growth, focusing on the Greater China Region.

Key Responsibilities

• Accelerate revenue by acquiring new customers and designing account growth strategies.
• Build and maintain strong customer relationships to ensure satisfaction and retention.
• Identify cross-selling opportunities to maximize account profitability and revenue.
• Leverage data insights, customer intent, and adoption trends to prospect effectively and improve retention approaches.
• Communicate Zendesk product benefits aligned with client business goals to promote satisfaction and expansion.
• Lead competitive sales processes using persuasive communication and value-based selling techniques.
• Maintain an accurate and updated pipeline of qualified prospects in Salesforce.
• Deliver precise weekly, monthly, and quarterly sales forecasts while exceeding revenue targets.
• Work collaboratively with internal teams to refine sales tactics and improve execution.
• Consistently surpass activity and pipeline key performance indicators (KPIs).

Candidate Profile

• Bachelor’s degree or equivalent experience required.
• Minimum of 2 years in B2B sales or solution engineering, preferably within the SaaS sector, demonstrating consistent target achievement.
• Fluent in English and Mandarin; Cantonese proficiency is a plus.
• Proven success in managing and expanding customer relationships across multiple levels.
• Excellent presentation, negotiation, and closing skills.
• Strong capabilities in account research, prospecting, and customer engagement.
• Entrepreneurial mindset, adept at collaborating and committed to ongoing development.
• Knowledge of industry dynamics and ability to connect with key decision-makers.
• Exceptional organizational and multitasking abilities to handle numerous opportunities simultaneously.
• Experienced in developing and utilizing territory plans.
• Familiarity with Salesforce, Clari, and similar sales tools.

Work Environment and Additional Information

This position offers a hybrid work model, combining in-office collaboration with remote flexibility. The in-office component will be coordinated by the hiring manager to facilitate team synergy and professional growth.

Zendesk is dedicated to equity, diversity, and inclusion, offering equal employment opportunities without discrimination on any protected basis. Accommodations for applicants with disabilities are available upon request.

Note: Automated tools such as AI may be utilized for screening applications in accordance with company policies and applicable laws.