Seva Sarathi (Customer Service Executive / Floor Coordinator)
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 18,700 – INR 25,000 / month
- Openings
- 1
- Posted
- 5 小时前
- Work mode
- In office
- Education
- 12th pass or graduate
- Eligibility
- Applicants who meet the minimum education criteria (12th pass or graduate) with fresh or experienced backgrounds, possessing communication skills and basic computer knowledge, are eligible. Candidates must be willing to work at the branch location and preferably have knowledge of local languages or…
- Resume
- Required to apply
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Job description
About the Role
The State Bank of India (SBI) is seeking Seva Sarathi personnel to be the initial point of interaction for visitors at branch locations. Positioned within the banking hall, you will provide assistance and guidance regarding branch services, digital banking channels, and customer support to help enhance the overall client experience.
Key Responsibilities
- Warmly welcome individuals entering the branch and identify their service needs.
- Direct customers accurately to the corresponding counters or officers suited to their queries.
- Offer support and information on general banking questions.
- Guide customers through digital banking products such as YONO SBI, ATM usage, UPI transactions, and internet banking platforms.
- Promote awareness and encourage adoption of SBI's digital banking facilities.
- Provide additional help and patience for senior citizens and customers needing more assistance.
- Assist with completing necessary banking forms and documents.
- Manage the flow and organization of customers within the banking area.
- Collaborate with branch staff to ensure efficient customer service delivery.
- Highlight safe and secure digital banking practices to customers.
- Maintain a courteous and professional demeanor with excellent communication at all times.
Candidate Profile and Requirements
- Minimum educational qualification is completion of 12th grade or graduation based on specific hiring criteria.
- Open to fresh graduates as well as individuals with prior experience.
- Strong communication skills are essential.
- Basic proficiency with computers is required.
- A customer-first mindset with an inclination to assist diverse customer groups.
- Familiarity with the local language is advantageous, alongside Hindi and English speaking ability.
- Comfortable working on-site at the assigned SBI branch.
Important Notes
This role is centered on customer engagement and digital banking facilitation rather than permanent clerical or official recruitment into SBI. Seva Sarathis are hired through SBI's operations-support division and serve mainly at branches experiencing high foot traffic to support operations.
Minimum education
Higher Secondary (Class 12)
Industry
Banking