Service Manager, SEA & TW

About Leica Microsystems

Leica Microsystems has spent more than 175 years developing optical and digital technologies that support breakthroughs in microscopy, imaging, and analysis. As part of Danaher, the company works across life sciences, diagnostics, and biotechnology with a strong focus on customer impact, innovation, and teamwork. Its solutions help scientists advance discovery and support surgeons in making important decisions.

The role is based in Singapore as an on-site position within the customer support function. It reports to the Service Director, APJ and has a dotted-line reporting relationship to the General Manager, SEA & Tw.

Role Summary

The Service Manager, SEA & Tw is accountable for growing and strengthening the service business and operations through a lean management approach. The position is expected to improve operational performance, optimize resources, lead team development, and build a profitable, sustainable service function. It also works closely with sales operations to support growth and improve customer satisfaction. When required, the role may provide field assistance, technical advice, and related support activities.

Key Responsibilities

• Expand the service business and oversee service P&L performance.
• Improve service operations and ensure key service metrics are consistently achieved.
• Build team engagement and strengthen team capability through development initiatives.
• Support company sales objectives while partnering closely with sales and support managers.
• Maintain high customer satisfaction and ensure service level agreements are delivered.

Requirements

• Background in field service delivery, particularly in medical devices, life science instruments, or healthcare equipment.
• Strong track record of growing a service business and driving continuous business expansion.
• At least 10 years of experience in after-sales service, including a minimum of 5 years leading people and teams.
• Ability to inspire teams, provide leadership, and create an inclusive and participative work environment that attracts and retains skilled professionals.
• Continuous-improvement mindset with a focus on simplifying processes.
• Ability to assess complex business challenges, identify root causes, and move toward more efficient solutions.
• Service-oriented approach with strong communication, interpersonal, and teamwork skills.

Travel and Work Requirements

• Willingness to travel 20% to 30%, including overnight trips within the territory or other locations.
• Valid driver’s license with an acceptable driving record is required.
• Availability to join regional and global meetings outside standard local office hours.

Preferred Qualifications

• Prior experience in people development.
• Working knowledge of DBS and/or lean management.

Benefits

Leica Microsystems offers a competitive and comprehensive benefits package designed to support life beyond work, including health care coverage and paid time off.

Additional Information

The company emphasizes belonging, continuous improvement, and making ideas more impactful through the Danaher Business System. The organization highlights its commitment to innovation, meaningful work, and collaboration with customers around the world.