Senior Manager Software Engineering

About Twilio

Twilio is pioneering the future of communications from a fully remote setting, delivering innovative solutions that empower hundreds of thousands of businesses and millions of developers globally to create personalized customer experiences. Our remote-first culture embraces diversity, global inclusion, and a strong sense of connection, ensuring every team member makes a worldwide impact regardless of location. We continuously expand our skills and experiences, fostering a rewarding work environment where you control your career path.

Role Overview

This position leads two crucial Commerce teams within Twilio: Shopping Experience and Billing Experience. These teams handle foundational Billing and Commerce functionalities, including customer self-service portals, billing infrastructure, and lifecycle management. The Senior Manager will collaborate closely with Product teams to define the roadmap, drive execution, and craft innovative solutions that serve both internal and external customers effectively.

Key Responsibilities

• Lead a team of top-tier Software Engineers managing critical systems that directly impact customers.
• Partner with Product and Engineering leadership across the organization to define technical strategies and long-term delivery plans for Twilio customers.
• Enhance system reliability, operational efficiencies, and customer satisfaction metrics related to Twilio's Billing Experience.
• Shape the engineering culture, standards, and direction throughout the team.
• Continuously improve practices to foster the development and growth of individuals and the overall team.
• Recruit, mentor, and build exceptional engineering talent contributing to the evolution of Twilio's workforce.

Required Qualifications

• Over 10 years of experience working on large-scale distributed systems.
• At least 3 years managing engineering teams with responsibility for 1-2 teams totaling 8 or more engineers.
• Deep understanding of architectural patterns and best practices for scalable web applications, including well-designed APIs, Backend For Frontend, and Domain-Driven Design.
• Ability to analyze technical details thoroughly and guide the engineering team accordingly.
• Strong customer orientation, with emphasis on understanding client needs and delivering effective solutions.
• Proven success in fast-paced, ambiguous environments.
• Experience in the Billing domain with awareness of industry trends is highly preferred.

Desired Skills & Experience

• Commitment to delivering outstanding user experiences with a customer-first approach.
• Prior exposure to E-Commerce or Billing sectors.

Location & Travel

This fully remote role is based in Ireland. Occasional travel for in-person meetings and team projects may be required to maintain strong connections with customers and colleagues.

Benefits & Culture

Twilio provides a range of benefits, including competitive compensation, ample paid time off, comprehensive parental and wellness leave, healthcare coverage, and retirement savings plans, with variations by location. The company values innovative problem-solvers who embrace initiative and collaboration and encourages employees to engage in community service and philanthropic efforts. Twilio is committed to equal opportunity employment, offering an inclusive environment free from discrimination and supporting applicants with diverse backgrounds, including those with criminal histories where legally applicable.