Senior Executive - Debt Management Services - SME

Job Location

Bhubaneswar, Odisha, India

Job Purpose

The role is focused on meeting the assigned branch's Debt Management Services collection targets while adhering to monthly goals within specific cost constraints.

Key Responsibilities

• Achieve collection goals by engaging directly with customers and agencies.
• Monitor and report performance regularly against predefined parameters.
• Ensure strict compliance with legal protocols during product repossession activities.
• Maintain comprehensive records of all customer communications and transactions.
• Provide consistent updates and reports on collection operations and results.
• Address and resolve escalated issues promptly and effectively.
• Manage the Daily Risk Report (DRR) efficiently every day.
• Develop and execute strategies aimed at improving collection rates.
• Track cases individually and manage resolution according to Annual Operating Plan timelines.
• Oversee portfolio management to optimize outcomes.
• Implement and refine debt collection strategies targeted at achieving goals.
• Ensure adherence to regulatory standards and requirements.
• Perform reporting and analytic tasks associated with debt collection and risk management.
• Lead and coordinate teams, including vendor management and collaboration with internal and external stakeholders.

Candidate Requirements

• Proven ability to achieve collection targets through direct customer engagement.
• Capability to monitor performance metrics and provide detailed updates.
• Strong understanding and adherence to legal and regulatory guidelines during repossession processes.
• Experience in maintaining accurate documentation of customer interactions.
• Proficiency in reporting collection activities and handling escalations effectively.
• Skills in daily risk management and strategic planning to improve collections.
• Competence in portfolio and vendor management, with team leadership capabilities.
• Effective coordination skills with internal departments and external clients.