职位描述

Company Overview

WNS, a part of Capgemini, stands as a leading AI-powered firm dedicated to intelligent operations and business transformation. Serving over 700 clients across ten diverse industries such as Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel & Hospitality, WNS leverages deep domain knowledge combined with AI-driven platforms and analytics. The company’s mission is to enable durable business value by crafting intelligent, human-centric solutions that yield sustainable and impactful outcomes. Operating globally with headquarters on four continents, 65 delivery centers in 13 countries, and a workforce exceeding 66,000 employees, WNS merges breadth, expertise, and execution to drive meaningful results.

Role Overview

The position focuses on the Order to Cash and ICO processes, specifically covering these sub-processes:

Customer Master Data creation and updates
Billing operations
Cash application management
Collections and customer service activities
Month-end reporting and reconciliation tasks

Responsibilities

Initiate and amend customer master data as needed
Generate precise billing invoices
Process customer payments, recording cash, checks, and credit card transactions
Engage customers through calls or emails to recover outstanding invoices
Develop cash application reports and identify unapplied entries
Prepare dunning letters and statements of account
Communicate effectively in English with both domestic and international clients

Qualifications and Experience

1 to 3 years of pertinent experience, preferably in Accounts Receivable and ICO domain
Educational background: Degree in Accounting or Commerce graduate
Familiarity with ERP platforms
Proficiency in Microsoft Excel
Solid accounting knowledge
Ability to manage teams

Evaluation Criteria

Position: Senior Associate Operations
Experience: 1 to 3 years
Qualifications: Accounting degree or Commerce graduation

Senior Associate - Operations

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