Scheduling Officer

Role overview

Irish Wheelchair Association is inviting applications for a permanent 39-hour position based in Waterford. The post supports Assisted Living Services for children, adults with physical disabilities, and older people, helping to ensure a consistent, person-centred service through close coordination with ALS teams, colleagues, staff, and members.

Main duties

• Handle incoming calls for the service.
• Build and update staff rosters so service delivery remains continuous.
• Arrange cover for absences linked to training, sick leave, annual leave, and long-term leave.
• Keep absence records and other relevant information updated across ALS systems and share regular updates with the line manager.
• Stay in regular contact with members and ALS staff about day-to-day changes, or as required.
• Support ALS Coordinators with measures that strengthen PA support, including recruitment, induction, shadowing and introductions, probation, supervised practice, and peer support meetings.
• Follow all established organisational policies and procedures.
• Look for and help implement improvements that increase efficiency and service quality, including support with system roll-out and development.
• Build and maintain strong working relationships with regional ALS colleagues.
• Take part in and help lead ALS project initiatives in discussion with ALS management.
• Work in a flexible, efficient, and adaptable way at all times.

Training and experience

A Level 6 qualification or higher is required, such as QQI Supervisory Management Skills or a BA in Social Care, Allied Health, Community Development, Disability, or Business Management. Previous experience in scheduling or rostering complex processes would be a strong advantage. Experience in office work, customer management, and supervision is also desirable.

Skills and competencies

The role calls for strong IT ability, especially with database systems, scheduling/rostering software, CRM platforms, and other database applications. Applicants should also bring excellent communication and interpersonal skills, strong planning and organisation, the ability to prioritise multiple tasks, a solution-focused mindset, good problem-solving ability, analytical and interpretive skills, strong attention to detail, and fluent English.

Behavioural requirements

Successful candidates should be able to build strong relationships, work in a collaborative and consultative style, show flexibility, maintain a strong customer service approach, act with good character, handle pressure well, and adapt quickly to change.

Competencies

• Communication and influencing
• Motivating and empowering others
• Planning and organising
• Quality and customer focus
• Critical analysis and decision making

Reward and conditions

• Salary range: €33,993 to €51,931, depending on experience.
• Excellent working conditions.
• Ongoing training and development for employees.
• 25 days of annual leave.
• Pension scheme available.
• Employee Assistance Service.

Additional information

This organisation states that it is committed to maintaining a diverse and inclusive workplace. The closing date for applications is Wednesday, 22nd July 2025. Documentary proof of the required qualification(s) must be provided before or during the recruitment process.